Guest Service Agent

Drury Hotels; Orlando (FL); On-site; USD 40,000 - 45,000; Full time

Job summary

Drury Hotels is seeking enthusiastic Front Desk Associates who provide exceptional guest service. You will welcome guests, manage check-ins and check-outs, and ensure every interaction embodies the hotel's commitment to hospitality and warmth. Join a team dedicated to making every guest experience delightful, while benefiting from flexible scheduling and competitive compensation.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Health benefits including dental and vision

Company-matched 401(k)

Career growth opportunities

Qualifications

• Ability to handle multiple tasks efficiently.
• Familiarity with handling money and using office machines.
• Ability to interact with the public effectively.

Responsibilities

• Serve as the face of the hotel to guests.
• Ensure positive experiences for team members and guests.
• Assist with front desk functions including check-ins/outs.

Skills

Friendly and warm manner

Attention to detail

Multitasking

Communication

Customer service

Job description

Portugese or Spanish fluency preferred.

***Starting at $19.50/hr!***

Property Location:

7301 West Sand Lake Road - Orlando, Florida 32819-5116

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!