Guest Service Agent

Sheraton Suites Orlando Airport; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hotel where you will provide exceptional service to guests from around the world. As a Guest Service Agent, you will play a crucial role in creating memorable experiences by assisting guests with their needs, from check-in to check-out. This exciting position offers growth opportunities and a vibrant work environment. Enjoy a range of benefits including medical coverage, paid time off, and hotel discounts. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Medical Insurance

Paid Time Off

Dental Insurance

401(k) with Company Match

Free Uniforms

Meal Stipend

Free Non-Slip Shoes

Education Assistance

Major Hotel Discounts

Ongoing Training

Qualifications

• 1-2 years of customer service experience required.
• Previous front desk agent experience preferred.

Responsibilities

• Welcome and register guests, ensuring a smooth check-in process.
• Resolve guest complaints and ensure total satisfaction.

Skills

Customer Service

Communication

Problem Solving

Education

High School Graduate/GED

Some College

Job description

Description

Travel awaits! Travel Discounts to over 7,000 hotels around the world.

Are you motivated to provide genuine and meaningful experiences to guests from all over the World?
Join our awesome team and enjoy all the benefits of our exciting hotel environment!

The Guest Service Agent will provide our guests with excellent service at the front desk from making the reservation to departure.

Job Duties:

• Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.


• Check departing guests out of the hotel as per hotel procedures.


• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.


• Resolve guest problems and complaints.


• Answer main phone lines and assist/direct guests where needed.


• Ensure total guest satisfaction.


• Follow supervisor's instructions and perform other duties as directed or assigned.


• Respond to guest requests.


• Interact with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.


• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.


• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

Job Requirements:

• High school graduate/GED. Some college preferred.


• Must have 1-2 years customer service experience.


• Previous front desk agent and Marriott, Hilton, and/or Hyatt experience preferred.

Benefits:

We offer excellent growth opportunities and benefits that include:

Medical (two options) with vision	Paid time off (vacation, sick, and holiday)
Dental	-Meal stipend
401(k) with 4% company match	-Free uniforms
Voluntary Critical Illness	-Free non-slip shoes (two free pair per year!)
Voluntary Accident Insurance	-Positive associate relations
Voluntary Hospitality Indemnity	-Associate recognition and events, incentives and rewards monthly
Voluntary Term Life Insurance (self, spouse/domestic partner, and children)	-Ongoing training
Short-Term Disability	-Education assistance
Long-Term Disability	-Major hotel discounts at over 7,000 hotels worldwide
Among other company benefits

Successful Candidate must be able to pass a background check.

Sheraton Suites Orlando Airport is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 407-240-5555 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.