Guest Service Agent

Hyatt Hotels; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to create memorable experiences for guests at a vibrant resort in Orlando. This role involves greeting guests, managing reservations, and ensuring guest satisfaction while adhering to high standards of service. With opportunities for advancement to supervisory roles, this position is ideal for those passionate about customer service and hospitality. Join a dynamic team where your contributions will enhance guest experiences and promote a welcoming atmosphere in a fun-filled environment.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401k with Company Match

Daily Pay Option

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Programs

Opportunities for Education and Professional Development

Referral Bonus Program

Qualifications

• Previous customer service experience or relevant training required.
• High School diploma or equivalent preferred.

Responsibilities

• Greet and assist guests in a friendly manner.
• Handle guest complaints and ensure overall satisfaction.
• Perform bookkeeping and monitor guest satisfaction scores.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma

Job description

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner, adhering to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

1. Greet guests immediately and offer assistance.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and make change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Handle guest complaints and escalate if necessary.
9. Secure guest valuables in hotel safes or deposit boxes.
10. Perform bookkeeping, such as balancing accounts and auditing.
11. Monitor guest satisfaction scores and work to improve them.
12. Follow safety procedures, wear protective equipment, and adhere to MSDS and OSHA standards.
13. Assist in the breakfast area or with luggage during peak times or staffing shortages.
14. Ensure overall guest satisfaction.
15. Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or relevant training required.
• Knowledge of PMS systems is preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• 401k with Company Match.
• Daily Pay option.
• Free Basic Life Insurance.
• Access to TELUS Health for confidential work-life support.
• Travel Discounts.
• Commuter Transit and Parking Benefits.
• Employee Assistance and Wellness Programs.
• Opportunities for Education and Professional Development.
• Referral Bonus Program.

Work Environment and Conditions

• Work schedule may vary, including holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, kneeling, or crouching.

Our Core Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Enjoy the only All-Suite Holiday Inn Resort in Orlando, Florida, near Walt Disney World Resort, where kids 11 and under eat free at breakfast and dinner. A Walt Disney World Good Neighbor Hotel, the Holiday Inn Resort Orlando Suites – Waterpark is located in the heart of Orlando, just one mile from Disney theme parks, with complimentary shuttle service.

Our resort is close to Universal Orlando, SeaWorld, Orange County Convention Center, ICON360 entertainment district, and shopping at Orlando Premium Outlets and Disney Springs.

Features include 777 spacious suites with free high-speed Internet, microwaves, mini-fridges, and 42" HDTVs. Enjoy two pools, a 4-D Experience, Laser Challenge, entertainment, arcade, and a marketplace with shopping, dining, and entertainment options.

HHM Hotels is an equal-opportunity employer, committed to diversity and inclusion.