Guest Service Agent

RMS Companies; Norwalk (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in hospitality seeks a Guest Service Agent to provide exceptional customer service and support guests during their stay. This full-time, entry-level role involves check-in/check-out processes, effective communication, and maintaining a welcoming environment. Ideal candidates will have a positive attitude and be ready to assist guests with their needs, ensuring a pleasant experience.

Qualifications

• Entry-level position with a focus on customer service.
• Ability to communicate effectively with guests and team members.
• Willingness to work shifts including weekends.

Responsibilities

• Prompt check-in and check-out of guests.
• Handle guest requests and maintain a welcoming attitude.
• Safeguard guests and hotel assets by following policies.

Skills

Effective communication

Customer service

Teamwork

Job description

Join to apply for the Guest Service Agent role at RMS Companies.

Responsibilities include:

1. Prompt, efficient, and courteous check-in and check-out of guests.
2. Effective communication with team members, vendors, and guests.
3. Maintaining a welcoming attitude and responding to service questions and requests.
4. Safeguarding guests and hotel assets by following policies and procedures.
5. Handling payments and meeting guest needs during their stay.
6. Following company policies, maintaining confidentiality, and upholding standards.
7. Presenting a professional appearance and communication.
8. Processing check-ins and check-outs courteously.
9. Creating reservations and processing special requests.
10. Having knowledge of hotel property, local attractions, and amenities.
11. Working as a team to meet guest needs.
12. Providing efficient telephone services.
13. Responding to calls and emails promptly with accurate information.
14. Completing shift tasks such as managing logs and preparing for arrivals.
15. Handling guest registration, room assignment, and special requests.
16. Verifying payment methods and following credit procedures.
17. Being aware of rates, packages, and promotions.
18. Managing reports and group details.
19. Setting up and breaking down meeting rooms.
20. Following reservation procedures and emergency protocols.
21. Using radio etiquette and operating front desk systems.
22. Completing reports and shift paperwork accurately.

Role responsibilities are similar to the above, emphasizing guest service and operational duties.

Role requirements include maintaining promotions, assisting with guest requests, communicating with maintenance, and working shifts from 7am to 3pm or 3pm to 11pm, including weekends.

Position is entry level, full-time, and related to customer service.