Guest Service Agent

Hilton Garden Inn Merrillville; Merrillville (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hotel in Merrillville seeks a Guest Service Agent to greet, register, and assist guests according to brand standards. This entry-level role offers a growth path towards management positions, emphasizing customer service and operational excellence. Ideal candidates will have a high school diploma and previous customer service experience.

Benefits

Competitive wages

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Employee Assistance and Wellness Program

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly and courteous manner.
• Establish methods of payment and verify credit.
• Receive and resolve guest complaints.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Join to apply for the Guest Service Agent role at Hilton Garden Inn Merrillville

2 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent role at Hilton Garden Inn Merrillville

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
  
  

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.
  
  

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hotels and Motels

Referrals increase your chances of interviewing at Hilton Garden Inn Merrillville by 2x

Get notified about new Guest Service Representative jobs in Merrillville, IN.

Work from Home – Product Feedback Support - $25-$45 per hour

Customer Service Representative - State Farm Agent Team Member

Crown Point, IN $32,000.00-$44,000.00 4 months ago

Customer Relations Representative - State Farm Agent Team Member

Crown Point, IN $32,000.00-$44,000.00 3 months ago

Customer Service Representative - State Farm Agent Team Member

Tinley Park, IL $45,000.00-$60,000.00 5 months ago

Thornton, IL $70,000.00-$90,000.00 2 weeks ago

Full or Part-Time Customer Service Team Member 46

Customer Service Representative - Construction

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.