Guest Service Agent

Distinctive Hospitality Group; Madison (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality group as a guest services agent, where you'll deliver exceptional customer service in a fast-paced environment. Responsibilities include checking guests in and out, answering inquiries, and maintaining effective communication. Ideal candidates are friendly, well-groomed, and possess strong guest service skills.

Benefits

Competitive compensation

Professional development and growth

401k retirement plan

Go Hilton Team Member Travel Program

Qualifications

• Minimum one year hotel front desk experience required.
• Friendly, outgoing individuals with a pleasant appearance.

Responsibilities

• Answering phones, greeting guests, checking guests in and out.
• Maintaining high quality service to guests and responding to their needs.

Skills

Outstanding guest service skills

Basic computer skills

Ability to work in a fast-paced environment

Calmness in stressful situations

Education

High school diploma or equivalent

College degree preferred

Job description

Join a unique team of individuals who thrive on the luxury customer service experience. We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent!

Benefits

• Competitive compensation
• Professional development and growth
• 401k retirement plan
• Go Hilton Team Member Travel Program

Compensation: $18.00 - $20.00 per hour, based on experience

The Ideal Candidate for this Position

• Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.

What You Will Be Doing

• Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.

Who You Will Be Working With

• The front office is staffed by Guest Service Agents and a Guest Services Director. You will also closely interact with concierge and bell/valet staff, housekeeping staff, spa staff, and food and beverage staff.

Job Description

• Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.

Job Requirements

• High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk experience required.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.