Guest Service Agent

Drury Hotels; Joplin (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical benefits

401(k) retirement plan

Job summary

Drury Hotels in Joplin, MO is seeking a Front Desk Associate to warmly welcome guests, ensuring a friendly, efficient first impression and memorable service. You will check guests in and out, promote programs, maintain records, handle cash, monitor satisfaction, and resolve guest issues with courtesy.

This role also covers breakfast service and Kickback duties when required. This role offers flexible scheduling, hotel discounts, paid time off, and a quarterly bonus opportunity up to $3,200, with

Qualifications

• Experience in front desk or guest services.
• Ability to handle cash and payments.
• Excellent communication and interpersonal skills.
• Fluent in English.

Responsibilities

• Check guests in and out at the front desk.
• Promote programs, maintain guest records, cash handling, monitor satisfaction, and resolve issues.
• Assist with breakfast service and Kickback setup.
• Uphold Drury hospitality standards.

Skills

Customer Service

Multitasking

Cash Handling

English Proficiency

Guest Interaction

Job description

Property Location: Drury Inn & Suites - 3601 S. Rangeline Road , Joplin, Missouri 64804

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediate!