Guest Service Agent

HVMG - Hospitality Ventures Management Group; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision benefits

401(k) with match

Employee discounts

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Guest Service Agent to be the first point of contact for guests, handling check-in/check-out and inquiries. You will work with the Front Office team to ensure a welcoming, seamless guest experience.

Ideal candidates will demonstrate friendly service, English communication, and flexibility for evenings or weekends. This role offers growth across our nationwide portfolio and a comprehensive benefits package.

Qualifications

• Combination of education and experience required.
• Effective English communication is essential.
• Customer service experience preferred but not required.

Responsibilities

• Check-in and check-out of guests.
• Answer inquiries and provide information on services.
• Handle reservations and guest requests.
• Report to Front Office Manager or Supervisor.
• Support a welcoming guest experience.

Skills

Customer service

Communication

Attention to detail

English proficiency

Education

Education & experience

Job description

As a Guest Service Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

Key Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education & Experience

• A combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.