Guest Service Agent

Explorers’ Edge; Huntsville (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality team as a Guest Service Agent, where you will be the first point of contact for guests, ensuring exceptional service and a welcoming atmosphere. This role involves managing front desk operations, addressing guest inquiries, and collaborating with other departments to create memorable experiences.

Qualifications

• Strong customer service skills focused on guest satisfaction.
• Experience in hospitality or hotel environments preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet guests upon arrival and manage front desk operations.
• Answer phone calls and assist with inquiries and reservations.
• Handle guest complaints and maintain accurate records.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Detail-Oriented

Job description

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your role is crucial in creating a positive experience for our guests from check-in to check-out. You will handle inquiries, resolve issues, and assist with various guest needs while maintaining the highest standards of hospitality.

Duties

• Greet guests upon arrival and provide a warm welcome.
• Manage the front desk operations, including check-in and check-out processes.
• Answer phone calls promptly using professional phone etiquette to assist guests with inquiries and reservations.
• Provide information about hotel services, local attractions, and amenities.
• Handle guest complaints and resolve issues efficiently to ensure guest satisfaction.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Assist with billing inquiries and payment processing.
• Uphold hotel policies and procedures
• Work efficiently with a team and contribute to creating a positive workspace.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Experience in hospitality or hotel environments is preferred.
• Proficiency in operating phone systems and managing multiple calls effectively.
• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations calmly and professionally.
• Detail-oriented with strong organizational skills to manage front desk operations efficiently.
• A friendly demeanor with a passion for providing outstanding guest services.

Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: From $18.25 per hour

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The job description(s) presented in this posting are solely that of the employer. Explorers’ Edge is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.