Guest Service Agent

Commonwealth Hotels; Gulfport (MS); On-site; USD 15,000 - 26,000; Part time

Benefits offered by this job

Exclusive Discounts

Online training

Employee assistance program

Job summary

Commonwealth Hotels is seeking a Part-Time Hotel Guest Service Agent/Front Desk Clerk at the Residence Inn Gulfport-Biloxi Airport in Gulfport, MS. You will welcome guests, check them in/out, and handle reservations with a focus on service quality and seamless experiences.

The role involves upselling hotel amenities, coordinating with departments, and providing local information. Prior experience in hospitality or customer-facing roles is preferred, with a high school diploma required.

Qualifications

• Previous experience in customer-facing roles is preferred.
• Familiarity with reservation or property management systems (PMS).
• Strong verbal and written communication skills.

Responsibilities

• Check-in and check-out guest processing.
• Manage room reservations, cancellations and changes.
• Respond to guest inquiries and special requests.
• Process payments and deposits accurately.
• Coordinate with housekeeping and maintenance.
• Provide information on hotel services and local attractions.
• Resolve guest concerns and escalate when needed.
• Maintain accurate guest stay records in the PMS.
• Upsell rooms and hotel amenities.
• Follow safety and security procedures.

Skills

Customer service

Communication

PMS familiarity

Reservations systems

Upselling

Multi-tasking

Education

High school diploma

Tools

PMS software

Job description

Join Residence Inn by Marriott, Gulfport Biloxi, Mississippi!

About Us:

Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn Gulfport-Biloxi, Mississippi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport-Biloxi International Airport. Our team of service-minded associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport-Biloxi is the place for you.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent at the Residence Inn Gulfport-Biloxi Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.marriott.com/en-us/hotels/gptri-residence-inn-gulfport-biloxi-airport/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Gulfport Biloxi, Mississippi