Guest Service Agent

Tybee Vacation Rentals; Georgia; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Employee discounts on vacation rentals

Job summary

Tybee Vacation Rentals in Tybee Island, GA is seeking a Guest Services Agent to deliver exceptional hospitality to guests, owners and vendors, handling reservations, payments, and maintenance coordination.

You will manage folios, update property notes, create work orders, and respond to guest requests while maintaining professional relationships and ensuring a positive experience throughout each stay.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational and multitasking skills.

Responsibilities

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work with vendors to complete work orders.
• Create, modify, and cancel reservations.
• Process payments and code auto-payment exclusions.
• Revise reservation folios and property details in the reservation system.

Skills

Document management

Databases

Spreadsheets

Job description

Tybee Vacation Rentals
1010 US-80
Tybee Island, GA 31328, USA

• Pay or shift range: $17 USD to $18 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Services Agent position at Tybee Vacation Rentals is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
• Create, modify, and cancel reservations.
• Process payments, adjust payment schedules, and code auto-payment exclusions.
• Revise reservation folios and property details in the reservation management system.
• Change rental rates and add fees.
• Adjust pricing and discount codes.
• Update reservation folios and property details in the reservation management system.
• Quote reservation pricing using internal systems and property details.
• Create account records by effectively communicating with owners and guests via the reservation management system.
• Run reservation and maintenance reports and monitor various system alerts daily.
• Stay abreast of the conditions and needs of each property.
• Troubleshoot customer service and maintenance issues.

Tybee Vacation Rentals is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Qualifications:

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.
• Combination of indoor and outdoor workspaces.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vacation rentals.

Salary Description: $17.00 - $18.00 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.