Guest Service Agent

Drury Hotels Company, LLC; Frisco (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Join a family-owned hotel where you can grow and thrive in a supportive environment. As a front desk staff member, you'll create memorable experiences for guests while enjoying a range of benefits, including career training and bonuses based on performance.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling and paid time off

Mentorship and cross-training opportunities

Health and well-being benefits

Company-matched 401(k)

Qualifications

• Ability to relate warmly to the public.
• Clear written and verbal communication skills in English.
• Ability to handle cash and office machinery.

Responsibilities

• Perform front desk functions including guest check-in/out.
• Ensure exceptional guest experience and respond to inquiries.
• Maintain cleanliness and organization at the front desk.

Skills

Customer Service

Attention to Detail

Multitasking

Hospitality

Job description

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting company programs, maintaining guest records, cash handling, etc. May also assist with set up of breakfast or evening food and beverage which may include food preparation, set up, service and/or cleaning after service. May be asked to perform duties of a Breakfast Host/Hostess or Bartender when needed. Maintains a high standard of integrity, customer service, and hospitality at all times to promote the Drury culture with guests and other team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY :

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!

You Belong

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

About Us

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 27 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE