Guest Service Agent

Drury Hotels; Charleston (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

Disability insurance

Team Member Assistance Program

Company-matched 401(k)

Job summary

Drury Plaza Hotel in North Charleston, SC is hiring immediately for full time and part time housekeepers. We offer incentives such as a quarterly bonus up to $3,200, flexible scheduling, paid time off, and hotel discounts including free room nights.

The team emphasizes growth with mentorship and internal promotions, plus comprehensive health and retirement benefits. Join a nationally recognized employer with numerous benefits, including medical, dental, vision, life, disability coverage, and a

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service, and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.
• With your can-do spirit and unique personality, you will shine at Drury Hotels.

Skills

Warm and friendly

Attention to detail

Money handling

English proficiency

Ability to multitask

Organized communication

Job description

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

Retirement - Company-matched 401(k)

Award-winning - Ranked among Newsweek’s America’s Greatest Workplaces 2025

We are hiring immediately for full time and part time housekeepers.

Property Location:

Drury Plaza Hotel - 2934 West Montague Ave , North Charleston, South Carolina 29418

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

• _Incentives -_Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• _Career growth -_Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• _Health and well-being -_Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• _Retirement -_Company-matched 401(k)

• Award-winning- Ranked among Newsweek’s America’s Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!