Guest Service Agent

Holiday Inn Express & Suites Boston - Cambridge; Cambridge (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent to provide exceptional service to our guests. This role involves checking in guests, answering inquiries, and ensuring customer satisfaction. Ideal candidates should possess strong communication skills and a customer-focused approach. Join us for a rewarding career with opportunities for advancement!

Benefits

Medical, Dental, and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Employee Assistance and Wellness Program

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Compute bills, collect payments, make reservations.
• Respond to guest requests and complaints in a timely manner.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Join to apply for the Guest Service Agent role at Holiday Inn Express & Suites Boston - Cambridge.

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits And Perks

• Competitive wages for full-time and part-time opportunities.
• Medical, Dental, and Vision Health Insurance.
• Paid Time Off.
• 401k Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts.
• Commuter Transit and Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational/Professional Development.
• Referral Bonus Program.

Work Environment and Context

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Hotels and Motels

This job posting is active and accepting applications.