Guest Service Agent

AECOM; Broomfield (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading resort is seeking a full-time Guest Service Lobby Agent at the Omni Interlocken Resort. This role focuses on enhancing guest experiences, requiring excellent customer service skills, a warm demeanor, and the ability to manage front desk duties and guest interactions optimally. Ideal candidates should have a flexible schedule and a passion for hospitality.

Benefits

Medical, Dental, Vision

Paid Maternity Leave

401k

Paid Time Off

Golf privileges

Discounts at spa and restaurants

Discounted rates at other Omni properties

Corporate discounts

Continued education

Qualifications

• Excellent verbal and written communication in English.
• Customer service-oriented with previous hotel experience preferred.
• Valid driver’s license and ability to drive safely.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests warmly and assist with luggage.
• Inform guests about hotel amenities and local attractions.
• Maintain cleanliness of the front drive and lobby.

Skills

Verbal communication

Customer service

Job description

Location

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking a full-time Guest Service Lobby Agent for the beautiful Interlocken Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Omni Hotels & Resorts was named one of the Best-Led Companies in 2024 by Glassdoor!

We are seeking a Guest Service Agent to join our front office team. This role involves working closely with the Front Office Manager to execute operations related to guest services, including the front desk and guest experience, resulting in high guest satisfaction. Responsibilities include providing a five-star welcome and departure experience, serving as an ambassador during guests' stay, and handling guest requests and issues. The role also includes responsibilities as shuttle driver, bellman, and lobby attendant, in addition to front desk duties.

We look for motivated, energetic individuals with customer service experience and a passion for serving others. If this describes you, we would love to speak about this opportunity.

Salary and Benefits

Salary: $22.00/hour (based on experience). Benefits include Medical, Dental, Vision, Paid Maternity Leave, 401k, Paid Time Off, golf privileges, discounts at spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education, and more.

Responsibilities

• Greet guests warmly, assist with luggage, and escort guests to rooms.
• Inform guests about hotel amenities, hours, and local attractions.
• Review room features with guests.
• Respond to guest requests courteously and promptly.
• Assist with vehicle arrivals, parking, and retrieval.
• Maintain front drive and lobby cleanliness.
• Assist with luggage storage, retrieval, and departure.
• Deliver amenities and special requests to guest rooms.
• Drive town car to designated destinations, ensuring vehicle cleanliness and safety.
• Maintain accurate logs of vehicle maintenance and services.
• Ensure safety and emergency procedures are understood and followed.
• Contribute to the hotel's operation and guest experience proactively.
• Notify the front desk of VIP arrivals.

Qualifications

• Excellent verbal and written communication in English.
• Customer service-oriented with previous hotel experience preferred.
• Valid driver’s license and ability to drive safely in various conditions.
• Flexible schedule including weekends and holidays.
• Ability to lift up to 50 lbs and move objects weighing up to 200 lbs.
• Must be 21 years or older.
• Pass pre-employment drug and background checks.

Omni Hotels & Resorts is an equal opportunity employer. For more information, visit the EEOC poster and pay transparency policy links provided in the original description. For assistance with the application process, contact [e-mail].

Job Locations: US-CO-Broomfield

Posted Date: 2 days ago (6/8/2025 3:44 PM)

Requisition ID: 2025-124016

# of Openings: 3

Category: Front Office Operations