Front Desk/Guest Service Agent

Sunridgehotelgroup; Broomfield (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking a Guest Service Representative to provide exceptional guest experiences at their hotel. This role involves greeting guests, managing requests, and maintaining operational integrity. The ideal candidate should excel in customer service, demonstrate problem-solving abilities, and adapt to dynamic situations. Join a team committed to hospitality excellence and support our mission to create memorable stays for our guests.

Qualifications

• Greets and registers guests, handles requests and complaints effectively.
• Demonstrates strong customer service and problem-solving skills.
• Able to adapt to frequent changes and diverse guest needs.

Responsibilities

• Handles guest registrations and inquiries with accuracy.
• Maintains cash drawer and accurately records financial transactions.
• Ensures cleanliness and organization of the front desk and lobby areas.

Skills

Customer Service

Problem Solving

Team Work

Adaptability

Education

Less than high school diploma

Job description

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SUMMARY: Accommodates guests of the hotel by performing the following duties.

Essential Functions

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquires pertaining to hotel services; registration of guests; and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• May assist in replenishing continental breakfast as needed and keeps area clean
• Makes sure front desk, lobby and common areas are clean and organized.
• Performs laundry functions as directed
• All other duties as assigned
  
  

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours

3-5 days a week 3pm - 11pm

Education/Experience

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Marriott experience prefferred

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Some computer skills needed.

Certificates And Licenses

No certifications needed

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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