Guest Service Agent

Hersha Hospitality Management; Anaheim (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Une opportunité passionnante au sein d'un hôtel de premier plan en Californie pour un Guest Service Agent. Vous serez responsable d'accueillir les clients, de les enregistrer et de garantir leur satisfaction tout en respectant les normes de l'hôtel. Des perspectives de développement de carrière en tant que superviseur de réception ou coordinateur des ventes sont possibles.

Benefits

Salaires compétitifs pour des opportunités à temps plein et partiel

Assurance santé médicale, dentaire et vision

Congés payés

Candidature 401k de l'entreprise

Paiement quotidien

Assurance vie de base gratuite

Accès 24/7 aux ressources de travail-vie confidentielles

Réductions de voyage

Avantages de transit et de stationnement

Programme d'assistance et de bien-être des employés

Qualifications

• Expérience précédente en service à la clientèle ou formation équivalente.
• Connaissance des systèmes PMS préférable.

Responsibilities

• Accueillir et enregistrer les clients.
• Résoudre les plaintes des clients.
• Assurer la satisfaction globale des clients.

Skills

Service à la clientèle

Résolution de conflits

Communication

Education

Diplôme de lycée ou équivalent

Tools

Systèmes de gestion de propriété (PMS)

Job description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

We're just a 15-minute ride from Disneyland Resort via direct shuttle service. Camelot Golfland, Honda Center, and Angel Stadium of Anaheim are within five miles. Knott's Berry Farm is nine miles away. Every stay includes cooked-to-order breakfast, a suite with two rooms, and an evening reception. Our indoor pool, sundeck, and fitness center are yours to enjoy.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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