Guest Service Agent - Kimpton La Peer Hotel at Kimpton Hotels & Restaurants West Hollywood, CA

Itlearn360; West Hollywood (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in the hospitality industry as a Guest Service Agent at their West Hollywood location. You'll be responsible for ensuring exceptional guest experiences through personalized service and effective communication. This role values diversity and flexibility in a vibrant work environment, making every day unique.

Benefits

Flexible hours

Diversity and inclusion commitment

Qualifications

• High school diploma or GED required.
• Previous front desk or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Handle registration and check-out, providing outstanding guest service.
• Answer phone calls promptly with accurate information.
• Manage lost & found items and balance cash and credit transactions.

Skills

Customer Service

Communication

Time Management

Problem Solving

Education

High school diploma or GED

Job description

Guest Service Agent - Kimpton La Peer Hotel Job at Kimpton Hotels & Restaurants, West Hollywood, CA

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• Kimpton Hotels & Restaurants
• West Hollywood, CA

Job Description

Why We're Here: We believe heartfelt, human connections make people's lives better, especially for those who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that disconnects people. He started a new boutique hotel standard where people can connect from the heart. Your work here has meaning—improving the lives of coworkers, guests, owners, and communities.

How We're Different: Our culture, started in 1981 in San Francisco, celebrates diversity and authenticity. We welcome individuals of all backgrounds, talents, and personalities, fostering a work environment that is quirky, exciting, and empowering. Guests and staff alike feel this unique vibe.

What You'll Do: As a Guest Service Agent, you'll handle registration, check-out, PBX operations, and mail/message services, providing outstanding guest service. You'll create personal experiences and build relationships to encourage guest return.

• Review arrivals and special requests, block rooms as needed.
• Check guests in and out confidently and courteously.
• Answer phone calls promptly with accurate information.
• Complete daily checklists and pre-assign rooms, including VIPs and special requests.
• Follow key control policies and credit procedures.
• Manage lost & found items and balance cash and credit transactions.
• Monitor room availability and use yield management systems.
• Attend monthly department meetings.
• Communicate with other departments via phone or radio.

What You Bring: High school diploma or GED; previous front desk or customer service experience preferred; knowledge of local area and hotel systems; flexible schedule including evenings, weekends, and holidays; ability to work under pressure.

We are committed to diversity and inclusion, welcoming people of all races, ethnicities, ages, religions, abilities, sexual orientations, gender identities, and genders.

Job Tags

Holiday work, Immediate start, Flexible hours, Shift work, Night shift, Afternoon shift