Guest Service Administrator

Dexterra; Alexandria (LA); On-site; USD 19,000 - 30,000; Full time

Job summary

Dexterra Group is hiring a Guest Service Administrator at our world-class camp facility in Alexandria, LA. The role goes beyond front desk tasks to support site operations with accurate guest data management, occupancy forecasting, and reporting.

You will welcome guests, handle inquiries, allocate rooms, manage check-ins/outs, and maintain precise records using MS Excel and Word, while collaborating with Site Managers and operations teams to enable planning and reporting.

Qualifications

• Post-secondary education completed in hospitality, business administration, or related field.
• Minimum 1 year of logistics, or hotel guest services and/or administrative experience.
• Minimum 1 year of accounting or administrative experience with payroll, invoicing, or reports.
• Strong attention to detail and accurate data management.

Responsibilities

• Welcomes guests and provides site information
• Acts as first point of contact for guest inquiries by phone and email
• Allocates rooms and issues keys as required
• Manages check-in and check-out processes
• Maintains accurate guest names, room assignments, and stay dates
• Ensures timely data entry into occupancy and property management systems
• Forecasts occupancy based on bookings
• Generates occupancy, arrivals/departures, and utilization reports
• Supports site planning with guest and occupancy reporting
• Maintains database accuracy for bookings, payments, and data sources
• Provides guests with camp rules and services information
• Assists with safety documentation reviews, timesheets, and maintenance records
• Supports reports preparation using MS Excel and MS Word
• Assists Site Manager with day-to-day admin tasks

Skills

Guest services

Data entry

Microsoft Excel

Microsoft Word

Attention to detail

Customer service

Education

Post-secondary education in Hospitality, Business Administration, or related field

Tools

Property Management Systems

Hospitality software

Job description

Job Description

WHAT’S THE JOB?

Based in a world‑class Dexterra camp facility, the Guest Service Administrator plays a critical role in both guest experience and site administration. This position goes beyond check‑in and check‑out and serves as a key support function to site operations through accurate guest data management, occupancy tracking, forecasting, and reporting.

You will act as an ambassador for the site, providing outstanding customer service to guests while ensuring administrative accuracy related to guest names, dates of stay, room allocations, and occupancy levels. You will work closely with the Site Managers and operational teams to ensure guest information supports planning, forecasting, and reporting requirements.

YOUR WORK WILL INCLUDE

• Welcoming guests and providing introductory information about the site
• Serving as the first point of contact for guest and client inquiries via phone and email
• Allocating guest rooms and issuing room keys and access cards as required
• Managing the check‑in and check‑out process for all guests
• Maintaining accurate records of guest names, room assignments, and dates of stay
• Ensuring accurate and timely data entry into occupancy and property management systems
• Forecasting occupancy levels based on bookings and client schedules
• Running and distributing occupancy, arrival/departure, and utilization reports
• Supporting site planning through accurate guest and occupancy reporting
• Ensuring database accuracy for room bookings, payments, and multiple data sources
• Providing guests with information on camp rules, policies, and services while gathering feedback
• Assisting with administrative review of safety documentation, time sheets, and maintenance records
• Supporting the preparation of reports using MS Excel and documentation in MS Word
• Assisting the Site Manager with day‑to‑day administrative and operational support tasks

Qualifications

WHO ARE WE LOOKING FOR?

• Completion of post‑secondary education in Hospitality, Business Administration, or a related field
• Minimum 1 year of logistics, or hotel guest services and/or administrative experience
• Minimum 1 year of accounting or administrative experience, which can include (but not limited to):
  • Receiving reports
  • Work orders
  • Payroll data entry
  • Invoicing and billing
• Strong attention to detail with the ability to maintain accurate guest and occupancy records
• Intermediate proficiency with Microsoft Office (Excel, Word)
• Experience with Property Management Systems or hospitality software is considered an asset
• Strong customer service skills with a professional, organized, and responsive approach

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND 3

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.