Guest Screening & Security Officer

Brightline Trains; Fort Lauderdale (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Brightline is seeking a Security Officer to patrol stations, monitor CCTV, and screen guests and belongings using X-ray machines and wands. You will enforce policies, respond to incidents, and maintain logs while delivering courteous service in a high-traffic environment.

Flexibility for shifts, including weekends, is expected as operations run daily. The role requires obtaining a security license before operations begin and may involve working in a team with a strong emphasis on guest safety

Qualifications

• Energetic with a focused personality and ability to take charge.
• Vigilant while mobile and stationary for long periods.
• Ability to handle multiple tasks and prioritize under pressure.
• Strong interaction with a diverse population and teamwork.
• Detail-oriented with dignity and respect for all.

Responsibilities

• Enforce policies and procedures set forth by management.
• Conduct security patrols on foot in all assigned areas.
• Monitor for suspicious behavior and respond to security concerns.
• Operate screening equipment and conduct checkpoint screening professionally.
• Maintain logs and required reports, including investigative documents.
• Respond to guest inquiries and coordinate with Brightline entities.

Skills

Leadership

Team management

Cross-functional collaboration

Communication

Guest relations

Security awareness

Job description

Your Purpose:

As a critical member of the Brightline Safety & Security team, you will provide a safe and enjoyable work environment for yourself and others by monitoring and patrolling our modern stations, engaging in professional security practices while enforcing rigid procedures to control access. While working in a small team environment and reporting to a supervisor, you will have high guest interaction and use sophisticated technology to screen traveling guests and their belongings. If you take pride in providing security at the highest level by staying alert to all possible scenarios while being hospitable and respectful to everyone, this is the job for you. A member of the Brightline Security team, this position is essential in carrying out.

Ifyou’rea people-person looking for a role whereyou’llbe empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Pay Rate - $20.00 an hour

Your Role:

• Enforce all policies and procedures set forth by the managementteam.

• Conduct safety and security patrols on foot in all assigned areas.

• Watch and listen for suspicious behavior or unusual situations that may create a security or safety concern.

• Sound alarms or call the police/fire department as needed in a security or safety situation.

• Conduct checkpoint screening of all guests and luggage in a professional and polite manner using X-ray machines and wands.

• Retain and implement knowledge of all equipment necessary to carry out screening duties, as well as current certification tooperatescreening equipment.

• Handle and resolve difficult and sensitive guest inquiries and complaints in coordination with other Brightline entities; respond to questions and information requests from guests and outside agencies.

• Maintainaccuratelogs and provide required reports, including investigative documents.

• Cordially respond to requests forassistance.

• Remain focused,aware,and vigilant in a busy environment to control access through assigned postsin accordance withBrighline’ssecurity initiatives.

• Monitor building Closed Circuit Television (CCTV) and all intrusion/fire alarm systems.

• We are a new business model – agile and evolving. This job descriptionisn’tmeant to be a complete list of your qualifications or all the things you do.

• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Please note that this Job Description is not designed to cover orcontain a comprehensive listing of activities, duties, or responsibilities that are required of the teammate for this job.Duties, responsibilities, and activities may change at any time with or without notice.

Experience &Qualifications

Required Education and Experience:

• You are energetic with a focused personality and a demonstrated ability to take charge.

• Youremainvigilant while being “on the move”,active, or mobile,and alsowhile stationary forlong periodsof time.

• You effectively handle and prioritize multiple competing assignments.

• You successfully interact with a diverse population while functioning as a team player.

• You are detail-oriented while treating everyone with dignity and respect.

• You have good listening skills andare able toassess situations quickly and effectively.

• You have superior communication skills andare able toquickly and succinctly share information as needed.

• You stay cool under pressure and in emergency situations.

• You are prepared to worktowards andobtain your security license before operations begin.

• You have one year of experience as a Licensed “Class D” security field – this is notrequired,but a PLUS.

• You are a minimum of 18 years old.

• Youare able towork shifts, including weekends and holidays.

• You speak, read, and write English at a High School level.

• We will make all attempts to provide a predictable work schedule, but the ability topick up last-minuteshifts is a PLUS.

• The ability to speak multiple languages is notrequired, but a PLUS.

• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Knowledge Skills & Abilities:

• Excellent leadership and team management skills

• Ability to collaborate effectively with cross-functional teams and external partners

• Demonstrated abilities to manage projects in either Retail, Food and Beverage, or other ancillary revenue products

• Strong quantitative and analytical skills with attention to detail and accuracy, and the ability to make data-driven decisions

• Keen ability to deal effectively with guests, management, teammates, and outside contacts while working under pressure and meeting deadlines

• Strong communication, critical thinking, and presentation skills; including the ability to provide written and verbal direction effectively

• Proficient in Microsoft Office applications, specifically, Excel, Word, and PowerPoint

ManagerialResponsibility:

• None

Work Environment:Works in a clean, air-conditioned office space, free of noise, dust, and humidity.

Physical Demands:Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. This position is very active, and the employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl all day.The employee must regularly lift and/or moveobjects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds.No specific vision requirements.

Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:None

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while makinghistory asthe only privately funded rapid rail service in the country.

Brightlineis an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.