Guest Sales Associate, Greater Chicago

European Wax Center/EWC Growth; Chicago (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Complimentary Waxing Services

Skincare product discount

401(k) Plan

Sick Leave

Life & Disability Insurance

FSAs

Training & Recognition

Career Growth

Job summary

European Wax Center/EWC Growth in Chicago seeks a friendly Guest Sales Associate to greet guests, guide them through services and products, and drive sales. You’ll become the face of the center, delivering a standout guest experience and supporting operations.

The role emphasizes selling, hospitality, and a positive energy, with opportunities for growth as you build relationships and contribute to a high-performing team in a busy beauty retail setting.

Qualifications

• 2+ years in customer service or sales, ideally retail or beauty.
• High school diploma or GED required.
• Outgoing, personable communication style.
• Willingness to work evenings, weekends, and events.

Responsibilities

• Make every guest feel like a VIP with a warm, energetic welcome.
• Build genuine connections through personalized conversations and exceptional service.
• Manage guest check-ins, check-outs, appointments, payments, and reservations.
• Encourage app usage and pre-booking for a smooth guest experience.
• Sell services, Wax Passes, and skincare products to meet goals.
• Support daily opening/closing procedures and maintain clean, organized centers.

Skills

Customer service

Sales experience

Outgoing personality

Retail experience

Education

High school diploma or GED

Job description

Guest Sales Associate | Chicago

Great energy. Big personality. Uncapped potential for growth.

At EWC Growth, smooth is just the start. We're one of the largest and fastest-growing franchisees of European Wax Center, with 52 locations (and counting!) across five states. And Chicago? It's our largest market, with even bigger plans ahead. We're looking for outgoing, sales-driven Guest Sales Associates (GSAs) who know how to turn a first-time visitor into a loyal guest.

If you love beauty, skincare, connecting with people, and crushing sales goals, this might just be your next obsession. We're looking for natural relationship-builders who bring personality, confidence, and a passion for delivering an unforgettable guest experience. We're looking for individuals to support the following centers:

Lincoln Park | Lincoln Square | Logan Square | Old Town | River North

South Loop | Southport | Streeterville | West Loop | Wicker Park

The Role | Be the Face of Smooth

As a Guest Sales Associate, you're the first hello, the friendly face, and the reason our guests can't wait to come back.

You'll own the front-of-house experience, introduce guests to our exclusive skincare products, recommend services, and help them discover the benefits of a consistent waxing routine.

This isn't your typical front desk job. It's beauty, sales, hospitality, and a whole lot of personality.

What You'll Be Doing

Make Every Guest Feel Like a VIP

• Create an inviting, energetic atmosphere where every guest feels welcomed, comfortable, and confident.
• Build genuine connections through personalized conversations and exceptional service.
• Manage guest check-ins, check-outs, appointments, payments, and reservations.
• Help guests discover the convenience of pre-booking and using the European Wax Center app.

Sell Smooth. Build Confidence. Crush Goals.

• Become an expert on European Wax Center services, Wax Passes, and exclusive skincare products.
• Recommend services, add-ons, and retail products tailored to each guest's needs.
• Educate guests on the savings and benefits of Wax Passes.
• Drive sales through authentic conversations, product knowledge, and a passion for helping guests look and feel their best.
• Celebrate wins, embrace feedback, and contribute to a high-performing team.

Keep the Center Running Beautifully

• Support daily opening and closing procedures.
• Maintain an organized reservation book and coordinate appointments with Wax Specialists.
• Keep the lobby, retail displays, and guest areas sparkling clean and inviting.
• Partner with center leadership to support daily operations, promotional events, and team goals.
• Bring reliability, professionalism, and positive energy to every shift.

You don't need years of beauty experience to make an impact. We're looking for people who know how to connect, sell, and create an experience worth coming back for.

• 2+ years of customer service or sales experience, ideally in retail, beauty, hospitality, or another guest-facing environment.
• High school diploma or GED.
• A naturally outgoing, personable, and confident communication style.
• A passion for beauty, skincare, wellness, or helping people feel their best.
• A sales mindset - you love setting goals, celebrating wins, and earning incentives.
• Strong organizational skills, attention to detail, and the ability to multitask.
• A coachable attitude and willingness to learn new products, services, and selling techniques.
• Flexibility to work evenings, weekends, and occasional promotional events.
• A professional appearance and commitment to EWC Growth's service standards.
• Bonus points if you've worked in beauty retail, cosmetics, salons, spas, fitness, or another membership-driven business!

Physical Demands
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Compensation: $17.50/hour + commission

And the benefits don't stop there.

• Complimentary Waxing Services - yes, really!
• 50% Off Exclusive Skincare Products - your skincare routine just got an upgrade.
• 401(k) Plan for eligible employees.
• Sick Leave.
• Company-Paid Life & Disability Insurance for eligible employees.
• Flexible Spending Accounts (FSA) and dependent care benefits.
• Ongoing Training & Recognition Programs - because your wins deserve to be celebrated.
• Real Career Growth - develop your skills and explore opportunities to advance into center leadership.

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.