Guest Sales Associate, Logan Square

European Wax Center, Inc.; Chicago (IL); On-site; USD 48,216,000 - 53,726,000; Full time

Benefits offered by this job

Free waxing services

Retail discounts

401(k)

Sick leave

Life insurance

Disability insurance

FSA & dependent care

Commuter benefits

Career development

Job summary

European Wax Center in Chicago is seeking a Guest Service Associate to deliver an exceptional guest experience while achieving sales goals. You will educate guests on services, products, and Wax Pass benefits, and assist with daily administrative tasks in-store.

Ideal candidates have 2+ years in customer service or sales, strong communication, and the ability to work flexible hours including weekends. A polished appearance and positive demeanor are essential to success in this role.

Qualifications

• High school diploma or GED required; 2+ years customer service or sales experience preferred.
• Excellent written and verbal communication with strong attention to detail.
• Able to manage time effectively and stay organized.
• Able to work flexible days/hours, including weekends/evenings.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Adhere to dress code and wear name tag.
• Create a memorable guest experience using EWC terminology and scripts.
• Confirm services and offer add-on services as appropriate.
• Process check-ins/check-outs, payments, refunds and reservations.
• Inform guests about pre-booking benefits and app rescheduling.
• Organize reservation books and manage associate availability.
• Perform opening and closing procedures for the center.
• Maintain a clean, safe, organized lobby and restrooms.

Skills

Interpersonal skills

Communication

Time management

Organization

Flexibility

Customer service

Professional appearance

Education

High school diploma or GED

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Qualifications

• High school diploma or GED 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands

Physical Demands While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

$17.50 per hour (determined based on experience) + up to $1,600 in annual commissions.

Benefits

• Complementary Waxing Services 50% Off Our Exclusive Skincare Retail Products
• 401(k) Plan (for eligible employees)
• Sick Leave
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

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