Guest Safety & Security Officer – Casino & Hotel

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Alcohol Awareness Card

Nevada Gaming Registration

Job summary

Fresca, LLC in Las Vegas, NV is seeking a Security Officer to help safeguard guests, staff, and property across casino and hotel areas. You will patrol, respond to incidents, and assist with security operations to maintain a welcoming yet safe environment.

The role emphasizes prompt incident response, adherence to gaming regulations, and collaboration with team members to ensure stellar guest service. Must be 21+, pass screenings, and hold relevant work permits.

Qualifications

• Provide timely and courteous guest service aligned with guest service culture.
• Monitor and patrol casino and hotel areas to protect property and safety.
• Escort and secure transfers of money, tokens, chip fills, hopper fills, and jackpots.
• Respond to incidents, injuries, illnesses, or emergencies.
• Assist with room key access and wheelchair escorts as needed.
• Maintain and secure crime scenes; liaise with law enforcement as required.
• Log keys using Key-Trac; monitor fire control center; manage lost and found.
• Ensure compliance with gaming laws and internal controls and policies.
• Deliver outstanding guest service to guests and team members.
• Perform other duties as assigned.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Monitor and patrol all areas of the casino and hotel to protect property and ensure guest and team member safety.
• Escort and secure all transfers of money, tokens, chip fills, hopper fills, and jackpots.
• Respond to guest and employee incidents, including injuries, illnesses, or emergency situations.
• Support emergency evacuations and direct guests appropriately.
• Assist guests with room key access and wheelchair escorts as needed.
• Maintain and secure crime scenes, communicate with law enforcement and investigators as needed.
• Assign and log keys using Key-Trac system; monitor fire control center and manage lost and found.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Guest service

Communication skills

Teamwork

Safety-conscious

Computer input

Education

High School Diploma or equivalent

Tools

Key-Trac system

Computer system

Job description

Fresca, LLC in Las Vegas, NV is seeking a Security Officer to help safeguard guests, staff, and property across casino and hotel areas. You will patrol, respond to incidents, and assist with security operations to maintain a welcoming yet safe environment.

The role emphasizes prompt incident response, adherence to gaming regulations, and collaboration with team members to ensure stellar guest service. Must be 21+, pass screenings, and hold relevant work permits.