Guest Safety & Security Officer

Valley View Casino & Hotel; Valley Center (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Valley View Casino & Hotel is seeking a Security Officer to protect guests, Team Members and property on assigned shifts. You will perform duties under supervision, follow established guidelines, and uphold the Standards of Excellence.

The role requires vigilant safety practices, strong communication, and the ability to respond effectively to emergencies in a busy casino environment. A valid CA driver's license and eventual guard card are required.

Qualifications

• High school diploma or GED equivalent is required.
• Possession of a valid California Driver License with a good driving record.
• Ability to acquire guard card within 90 days of hire date and maintain it.
• Demonstrated proficiency in Microsoft Word and basic computer skills.
• Ability to communicate effectively using radios, cell phones, and email.
• Must be able to speak and understand English.
• Ability to write routine reports and correspondence.
• Ability to read and interpret safety rules and policies.

Responsibilities

• Support Valley View Casino’s Standards of Excellence on every shift.
• Maintain positive guest relations and resolve guest complaints.
• Generate security incident reports using the computer system.
• Escort and observe guests and Team Members to ensure safety.
• Identify hazards and report them to management for resolution.
• Act as Dispatcher during emergencies and coordinate responses.
• Operate company vehicles as directed.
• Ensure safe transportation of company funds and gaming tokens.

Skills

Microsoft Word

Computer skills

Verbal communication

Written communication

English language proficiency

Education

High school diploma or GED

Tools

Radios

Cell phones

Email

Job description

Valley View Casino & Hotel is seeking a Security Officer to protect guests, Team Members and property on assigned shifts. You will perform duties under supervision, follow established guidelines, and uphold the Standards of Excellence.

The role requires vigilant safety practices, strong communication, and the ability to respond effectively to emergencies in a busy casino environment. A valid CA driver's license and eventual guard card are required.