Guest Safety Officer (FT)

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off that increases with employment

Job summary

A dynamic entertainment company in Indiana, Pennsylvania is seeking individuals for a service-oriented role. Responsibilities include providing excellent service, maintaining safety through visible patrols, and engaging with guests to create a fun atmosphere. Candidates should have a high school diploma and prior customer service experience, along with strong communication skills. This position demands active engagement in a high-energy environment, making it ideal for those who thrive on interaction.

Qualifications

• Effective communication skills are essential.
• Prior experience in customer service is required.
• Ability to work in noisy environments is necessary.

Responsibilities

• Provide superior service to guests.
• Maintain visible patrols for safety.
• Promote property promotions and events.
• Investigate disturbances in the premises.
• Maintain public order and enforce safety rules.
• Protect property and assets and investigate disturbances.

Skills

Effective communication (written and verbal)

Previous customer service experience

Ability to handle stressful situations

Ability to identify potential problems

Ability to multi-task

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• This position is responsible for providing superior service to our guests
• Must seek out opportunities to be of service
• Maintain highly visible patrols to insure a safe gaming experience
• Assure quality support to other departments so that they may serve guests more effectively
• Promote the property promotions and events
• Maintain public order and enforcing safety rules
• Protecting property and assetsInvestigate disturbances in the hotel, casino, or racing areas
• Create fun and excitement with the customer

Requirements

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
• Need tact when dealing with difficult customers
• Run on level surfaces, as well as, up and down stairs
• Ability to identify and quickly respond to potential problems and and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)
• Required to initiate positive interactions with guests and employees
• Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
• The ability to operate company motor vehicles
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces