Guest Room Supervisor

INTOWN SUITES; Hurstbourne (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision Insurance

Life insurance

401k with company match

PTO

Sundays off

Flexible schedules

Weekly payroll

Job summary

InTown Suites Louisville is seeking a Guest Room Supervisor to manage housekeeping operations, schedule staff, and ensure rooms meet our cleanliness standards.

You will train team members, monitor performance, and step in as needed, maintaining a safe, guest-focused environment with prompt communication to the General Manager.

The role requires strong organizational skills, the ability to work long hours, and a commitment to high service levels in a busy hotel setting.

Qualifications

• Must be able to manage multiple staff and schedules.
• Strong knowledge of housekeeping procedures and safety practices.
• Excellent communication with guests and team members.
• Able to work long hours and meet deadlines.
• Ability to supervise and train staff to company standards.

Responsibilities

• Supervise and train housekeeping staff according to company procedures.
• Schedule housekeeping staff based on business needs.
• Ensure rooms are serviced and cleaned to standards.
• Inspect rooms prior to sale and readiness for guests.
• Maintain safe, secure, and healthy work environment.
• Handle daily paperwork with General Manager before shift end.

Skills

Time management

Staff supervision

Communication

Customer service

Interpersonal skills

Work long hours

Education

High school diploma or equivalent

1 year housekeeping supervisory experience

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Property Address:

4604 Wattbourne Ln. Louisville, Kentucky 40299

The Guest Room Supervisoris responsible forall functions of the housekeeping department, including supervision of other housekeepers. The Guest Room Supervisor will set the schedule for the other housekeepers and ensure all housekeepers are performing up to company standards.Guest Room Supervisoris required tofill inwhen other housekeepers are absent.

Essential Duties and Responsibilities:

• Supervise and train all housekeeping staff according to company standard operating procedures

• Schedule housekeeping staff based on company needs

• Ensure all housekeepers are performing up to company standards

• Ensure all guest rooms are serviced and cleaned according to company standards

• Inspect and verify that all vacant rooms are ready to sell prior to opening

• Establish standards for work of housekeeping staff

• Ensure all housekeeping equipment is in good working order and notify General Manager if not

• Fill-in when other housekeepers are absent

• Maintain safe, secure, and healthy work environment by following and enforcing company standards and procedures

• Ensure adequate supplies of cleaning materials are available

• Ensure that all employee, public, and guest areas are kept clean

• Notify General Managerimmediatelyof any safety and/or security violations of policy

• Notify General Manager of any guest concerns

• Maintain superior customer service when interacting with guest

• Reconcile daily paperwork with General Manager prior to end of shift

Essential Qualifications:

• Ability to simultaneously manage multiple staff members efficiently

• Ability to use time management skills to effectivelyaccomplishtasks

• Possess good knowledge of housekeeping/laundry standard operating procedures and techniques

• Ability to follow instructions, directions and meet deadlines

• Ability to read, understandandinterpret information found in a variety of reports and other internal hotel information

• Ability to read,speakand write in an efficient manner to interact with guests and staff

• Ability to compose and express thoughts concisely to ensure effective communication

• Ability and flexibility to work long hours on a regular basis as business conditions demand

• Ability to manage multiple activities often in stressful situations and with time constraints

• Ability to work independently with little or no supervision

Preferred Skills/Credentials/Experience/Education

• Experience levelsrequiredmay vary based on the size,volumeand character of hotel

• Any combination of education and experience equivalent to high school diploma

• Any other combination of education, training or experience that provides the required knowledge,skillsand abilities

• Minimum 1-year housekeeping experience with proven skill and performance or 6 months’ supervisory experience in rooms division or related position

• Possess good knowledge of housekeeping/laundry operations, cleaningstandardsand techniques

• Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs

• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation

Work Environment and Physical Requirements:

• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

• This position is occasionallyrequiredto sit; climb,balance; and stoop, kneel, crouch or crawl

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,depthperceptionand ability to adjust focus.

• Indoor work with hard and carpeted surfaces

• Standing for eight (8) hour shifts

• Exposure to extreme weather conditions,coldand heat

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance for full-time employees

• 401k with company match

• PTO for full-time employees

• Sundays off and no late shifts!

• Flexible schedules

• Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, Iam agreeingthat I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.