Guest Room Refreshment Attendant

Lone Star Court; Austin (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Hotel discounts

Flexible scheduling

Growth and advancement opportunities

Supportive team culture

Award-winning hospitality environment

Paid Time Off

Job summary

Valencia Hotel Group is seeking a detail-oriented team member to maintain minibar operations and guest rooms to high hospitality standards. You will stock minibars, assist with service requests, and support the F&B team to ensure a seamless guest experience.

Responsibilities include inventory management, accurate charging in the hotel system, and participating in required training to uphold safety and service quality across shifts.

Qualifications

• Strong verbal communication and guest service skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Effective time management and multitasking abilities.
• Basic computer and property management system experience preferred.
• High school diploma or equivalent required.
• TABC Certification required.
• Food Handler Certification required.

Responsibilities

• Restock and maintain guestroom minibars and amenities to hotel standards.
• Stock minibar cart and prepare supplies before each shift.
• Maintain organization and cleanliness of minibar storage areas.
• Monitor inventory levels and report shortages to management.
• Charge guest purchases accurately through the hotel system.
• Complete assigned side work and operational tasks.

Skills

Strong verbal communication

Excellent organizational skills

Independent worker

Time management

Basic computer skills

Alice system (Effort Log)

TABC Certification

Food Handler Certification

Education

High school diploma or equivalent

Tools

Alice system (Effort Log)

Job description

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each hotel is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to go above and beyond while creating memorable guest experiences.

Status: Non-Exempt

Reports to: Food & Beverage Manager / Outlet Supervisor

JOB SUMMARY

Responsible for maintaining exceptional presentation and service standards for all in-room hospitality and minibar operations. This role helps create memorable guest experiences by ensuring guestrooms are fully stocked, organized, and visually appealing while supporting hotel revenue goals through accurate inventory and guest charge management.

Operational Responsibilities

• Restock and maintain guestroom minibars and amenities to hotel standards
• Stock minibar cart and prepare supplies before each shift
• Maintain organization and cleanliness of minibar storage areas
• Monitor inventory levels and report shortages to management
• Charge guest purchases accurately through the hotel property management system (StayNTouch)
• Complete assigned side work and operational tasks
• Assist with tray pickup from guest rooms when necessary
• Attend required meetings and ongoing training sessions

Guest Services

• Deliver exceptional service and hospitality to all guests
• Respond promptly and professionally to guest requests
• Maintain knowledge of minibar offerings and pricing
• Create a welcoming and elevated guest experience through attention to detail
• Interact courteously and professionally with guests and fellow team members

Team Support and Training

• Contribute positively to the Food & Beverage team environment
• Work collaboratively with other hotel departments
• Support departmental productivity and service standards

Communication and Reporting

• Communicate effectively with supervisors and team members
• Utilize the Alice system (Effort Log) to complete operational tasks
• Report inventory needs and guest concerns promptly

Safety & Compliance

• Follow all hotel safety procedures and operational standards
• Report unsafe conditions immediately
• Maintain hotel equipment in proper working condition
• Maintain required TABC and Food Handler certifications

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal communication and guest service skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Effective time management and multitasking abilities
• Basic computer and property management system experience preferred
• High school diploma or equivalent required
• TABC Certification required
• Food Handler Certification required

PHYSICAL REQUIREMENTS

• Frequent standing and walking throughout hotel guestroom floors and storage areas
• Ability to lift and carry up to 30 pounds
• Frequent bending, reaching, pushing, pulling, grasping, and crouching
• Ability to maneuver carts and supplies safely throughout the hotel

WORKING ENVIRONMENT

• Guest rooms, hallways, storage rooms, and Food & Beverage operational areas
• Occasional outdoor exposure when transporting supplies if applicable

WHAT MAKES THIS ROLE GREAT

• Flexible and active work environment
• Opportunity to be part of a hospitality team focused on guest experience
• Great role for someone who enjoys organization, creativity, and service
• Growth opportunities within Food & Beverage and hotel operations
• Supportive and team-oriented culture

WE’RE LOOKING FOR SOMEONE WHO

• Has a positive attitude and strong work ethic
• Enjoys working independently while staying team-oriented
• Pays attention to details and presentation
• Can multitask in a fast-paced environment
• Takes pride in creating exceptional guest experiences

PERKS

• Hotel discounts
• Flexible scheduling
• Growth and advancement opportunities
• Supportive team culture
• Opportunity to work in an award-winning hospitality environment
• Paid Time Off

Medical, Dental, and Life Insurance benefits