Guest Room & Public Space Attendant

Omni Hotels & Resorts; Scottsdale (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Omni Scottsdale Resort & Spa at Montelucia is seeking a Housekeeping Houseperson to maintain pristine public spaces and guest floor areas, ensuring Omni standards are met and guest expectations exceeded.

In this role, you will stock linen closets, assist with cleaning duties, manage guest requests, and support housekeeping teams during busy periods, including nights, weekends, and holidays. A professional appearance and strong English communication are essential.

Qualifications

• Excellent customer service and verbal communication skills.
• Must communicate effectively in English with guests and staff.

Responsibilities

• Ensures that assigned linen room closets are stocked at par.
• Empties GRAs carts linens and trash as needed.
• Assist to strip, check out rooms of linen and remove trash.
• Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
• Keeps corridors on guest room floors clean and vacuumed.
• Sweeps, scrubs, mops hard surface floors on assigned section.
• Assists in deep cleaning and shampooing carpet and/or furniture.
• Maintains corridor cleanliness.
• Moves furniture upon request.
• Completes a quarterly mattress flip project.
• Completes guest requests.
• Washes and places back in linen closets the glassware and coffee cups.
• Assists GRAs with guestroom supplies.
• Ensures all linen is dropped in the linen chute in a timely manner.
• Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
• Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
• Deposits trash and recycling to the trash and recycling dumpsters.
• Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
• Reports missing or damaged items in the guestrooms or public areas to Supervisor
• Reports engineering issues to the Office Coordinator or Supervisor
• Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situation. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department training and meetings.
• Perform any other duties required by management.

Skills

Customer service

Verbal communication

Professional appearance

English proficiency

Job description

Omni Scottsdale Resort & Spa at Montelucia is seeking a Housekeeping Houseperson to maintain pristine public spaces and guest floor areas, ensuring Omni standards are met and guest expectations exceeded.

In this role, you will stock linen closets, assist with cleaning duties, manage guest requests, and support housekeeping teams during busy periods, including nights, weekends, and holidays. A professional appearance and strong English communication are essential.