Guest Room Inspector

PENN Entertainment; Lake Charles (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

PENN Entertainment in Lake Charles is seeking a dependable housekeeping professional to join our team. You will inspect guest rooms, ensure cleanliness, and coordinate with engineering and other departments to maintain standards.

The role requires strong communication, organization, and the ability to train staff when needed. We offer a supportive environment with growth opportunities, where you’ll learn our SOPs, manage shift pre-shifts, and help maintain confidentiality across hotel

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of hotel housekeeping or related experience.
• Knowledge of Housekeeping/ Laundry policies and procedures.
• Strong written and verbal communication in English.
• Ability to learn detailed inspection routines.
• Strong leadership skills and ability to prioritize workload.
• Maintains confidentiality and professionalism.
• Works collaboratively with team members at all levels.

Responsibilities

• Inspects guest rooms for cleanliness and quality, ensuring standards are met.
• Reports rooms ready for occupancy and maintains status records.
• Directs actions of floor personnel and conducts daily shift pre-shifts.
• Reports deficiencies and coordinates with Engineering for repairs.
• Ensures safe use of cleaning solutions and equipment; trains staff as needed.
• Maintains accurate records of occupancy, logs, and work orders.
• Communicates with other departments to accomplish tasks.
• Assists management with coaching and additional training when required.
• Assists with cleaning rooms and delivering room calls as needed.

Skills

Communication skills

Leadership

Detail-oriented

Confidentiality

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.
• Reports rooms ready for occupancy.
• Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.
• Conducts daily shift pre‑shifts, uniform inspection, and directs actions of all floor personnel.
• Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.
• Ensures training for safe and proper usage of cleaning solutions and equipment.
• Updates and maintains correct hotel room status in computer system and on boards.
• Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house‑person assignments, Corporate/ViP guests, group arrivals, and work orders.
• Communicates with other departments as needed in order to accomplish tasks.
• Verifies inventory and purchase order arrivals and proper floor inventory deliveries.
• Assists management with action plans, coaching sessions, or additional training as needed.
• Assists with cleaning rooms, delivering room calls, and dispatch when needed.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; some college or combination of college and industry experience preferred.
• One to two years of hotel housekeeping or related experience required.
• Demonstrated knowledge of Housekeeping/Laundry/Hotel department policies and procedures.
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to learn detailed inspection routines.
• Must have strong leadership skills.
• Ability to prioritize work load.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail‑oriented.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer