Guest Room Experience Specialist

Sonesta International Hotels Corporation; Milpitas (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 100%

401(k) Retirement Plan with Company 1:

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels Corporation in Milpitas, CA is seeking a Room Attendant to clean and service guest rooms to brand standards. You’ll replace linens, refresh spaces, and report maintenance needs while ensuring a welcoming, sanitary environment for guests.

Ideal candidates have prior housekeeping or guest service experience and a customer-focused mindset. Flexible mornings, weekends, and holidays are required to support hotel operations.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred.
• Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time management, reliability, and teamwork skills.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
• Positive attitude with a strong work ethic and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability including mornings, weekends, holidays, and operational support as needed.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
• Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready.
• Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
• Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
• Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately.
• Respond professionally and courteously to guest requests and housekeeping service needs throughout the day.
• Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times.
• Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
• Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy.

Skills

Attention to detail

Fast-paced environment

Teamwork

Guest service

Job description

Sonesta International Hotels Corporation in Milpitas, CA is seeking a Room Attendant to clean and service guest rooms to brand standards. You’ll replace linens, refresh spaces, and report maintenance needs while ensuring a welcoming, sanitary environment for guests.

Ideal candidates have prior housekeeping or guest service experience and a customer-focused mindset. Flexible mornings, weekends, and holidays are required to support hotel operations.