Guest Room Experience Specialist

Desert Hospitality Management, LLC Career Center; Mesa (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Desert Hospitality Management, LLC Career Center in Mesa, AZ is seeking a Room Attendant to clean and service guest rooms and designated areas in a fast-paced hotel environment. You will maintain clean, comfortable spaces and uphold brand standards to support guest satisfaction.

Responsibilities include cleaning and servicing rooms per procedures, notifying front desk on completion, reporting maintenance issues, and maintaining stocked linen areas.

Qualifications

• High school diploma or equivalent preferred.
• Prior housekeeping or cleaning experience is a plus, but not required.

Responsibilities

• Clean and service assigned guest rooms in accordance with hotel procedures and quality standards.
• Notify the front desk upon room completion to ensure timely availability for guests.
• Report any maintenance issues, safety hazards, or unserviceable rooms to the supervisor promptly.
• Respond to guest and management requests efficiently and courteously.
• Maintain a clean, organized, and fully stocked linen cart and storage area.
• Ensure security and proper handling of keys, equipment, and supplies issued daily.
• Report lost and found items immediately to the supervisor.
• Participate in team cleaning and self-inspection programs as required.
• Respond quickly and politely to guest requests, following up to ensure satisfaction.
• Present a professional image at all times through proper grooming and attire.
• Comply with all company policies, procedures, and safety guidelines.
• Perform additional duties as assigned by supervisors or management.

Skills

Attention to detail

Organizational skills

Time management

Independent worker

Customer service

Education

High school or equivalent

Job description

Desert Hospitality Management, LLC Career Center in Mesa, AZ is seeking a Room Attendant to clean and service guest rooms and designated areas in a fast-paced hotel environment. You will maintain clean, comfortable spaces and uphold brand standards to support guest satisfaction.

Responsibilities include cleaning and servicing rooms per procedures, notifying front desk on completion, reporting maintenance issues, and maintaining stocked linen areas.