Guest Room Experience Specialist

Brandt Holdings Company; Fargo (ND); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO with immediate accrual

Health Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

401(k) with employer match

Holiday pay (double time)

Health Savings Account (HSA)

Job summary

Brandt Holdings Company is seeking a Room Attendant to prepare guest rooms for overnight guests, ensuring cleanliness, full stocking of supplies, and proper functionality of amenities. You will work to maintain a hospitable environment and respond promptly to guest requests, contributing to an exceptional guest experience.

The role involves cleaning rooms, replenishing linens, and performing deep cleaning tasks as needed, with participation in pre-shift briefings and adherence to property

Qualifications

• Knowledge of housekeeping and laundry operations and procedures.
• Knowledge of proper use and storage of cleaning chemicals.
• General knowledge of equipment such as vacuums, commercial washers and dryers.
• Able to understand and speak some of the English language.
• Able to prioritize work assignments.
• Demonstrate genuine care for customers and employees.
• Able to work in fast paced environment

Responsibilities

• Stock housekeeping cart with cleaning supplies, fresh linens and guest supplies.
• Clean guest rooms as assigned, including beds, bathrooms, dusting, vacuuming, and removing linen and trash.
• Change and replenish bed linens, towels and other guest amenities as needed.
• Clean other designated areas when assigned, including restrooms, public areas, offices, and meeting rooms.
• Ensure all hotel property is in working order. Report missing articles, damage, or mechanical problems to management or supervisor.
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
• Turn in and log all guest property left in room or other public space.
• Attend pre-shift meetings to learn assignments and the day’s tasks.
• Perform deep cleaning tasks, as needed (for example flip mattresses, move furniture).
• Ensure all rooms/assigned tasks are completed with the allotted MPRs.

Skills

Housekeeping knowledge

English language

Customer care

Time management

Attention to detail

Work in fast-paced environment

Tools

Vacuum cleaners

Commercial washers/dryers

Job description

Brandt Holdings Company is seeking a Room Attendant to prepare guest rooms for overnight guests, ensuring cleanliness, full stocking of supplies, and proper functionality of amenities. You will work to maintain a hospitable environment and respond promptly to guest requests, contributing to an exceptional guest experience.

The role involves cleaning rooms, replenishing linens, and performing deep cleaning tasks as needed, with participation in pre-shift briefings and adherence to property