Guest Room Cleaning & Service Specialist

PEG Company; Sacramento (CA); On-site; USD 34,000 - 42,000; Full time

Job description

The Room Attendant plays a critical role in ensuring a clean, comfortable, and welcoming environment for our guests. This position is responsible for maintaining high standards of cleanliness and guest service to enhance overall satisfaction.

• Clean and service guest rooms according to hotel standards, including:
• Making beds, changing linens, and replacing towels.
• Dusting, vacuuming, and sanitizing surfaces.
• Replenishing amenities (soap, shampoo, water, coffee, etc.).
• Ensure bathrooms are cleaned, sanitized, and stocked with supplies.
• Where applicable, clean kitchen areas, ensure appliances are clean and in working order.
• Check and report any maintenance issues (e.g., lighting, plumbing, or HVAC problems).
• Follow proper procedures for handling lost and found items.
• Respect guest privacy and follow hotel protocols for “Do Not Disturb” signage.
• Restock housekeeping carts and storage areas; maintain cleanliness and proper safety protocols.
• Deliver guest requested items to guest rooms upon request.
• Adhere to all safety and sanitation guidelines.
• Provide courteous and professional service when interacting with guests and co-workers
• Maintain accurate room status information on daily assignment sheets.
• Adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS).
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

Requirements

• Previous housekeeping experience in a hotel environment highly desired.
• Ability to communicate verbally and in writing to follow job duties.
• Ability to work varied schedule as necessary including weekends and holidays.

Physical Requirements

• Must tolerate prolonged periods of standing, walking, kneeling, bending, stooping, and climbing stairs.
• Must tolerate exposure to cleaning solutions.
• Must be able to Push up to 75 pounds, lift and carry up to 25 lbs.