Guest Room Care Specialist

Windsor Hospitality; Asheville (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) and retirement options

Paid Time Off (PTO)

Employee discounts

On-shift meals

Recognition & rewards

Free parking on premises

Career growth opportunities

Job summary

Windsor Hospitality is seeking a dedicated Room Attendant for the Renaissance Asheville, a 278‑room hotel in downtown Asheville, NC. You will clean and service guest rooms daily, restock supplies, and maintain public spaces to Windsor standards.

We offer competitive benefits and a team culture focused on GRIT—Growth, Resourcefulness, Integrity, and Teamwork. If you have the stamina to lift up to 50 lbs and a strong work ethic, join our hospitality family and grow with us.

Qualifications

• Previous housekeeping or cleaning experience in a hotel or hospitality setting preferred.
• Positive attitude and commitment to delivering great guest experiences.
• Ability to follow instructions and stay organized during shifts.
• Physical stamina to lift up to 50 lbs and move about the property.
• Clear, professional communication with guests and teammates.

Responsibilities

• Clean and service assigned guest rooms daily — making beds, cleaning bathrooms, dusting, and vacuuming to Windsor brand standards.
• Replenish guest rooms with fresh linens, towels, amenities, and supplies to ensure every room is fully stocked and guest-ready.
• Maintain cleanliness of all assigned areas including hallways, lobbies, restrooms, corridors, and public spaces.
• Use cleaning equipment and chemical products safely and in accordance with property safety guidelines.
• Conduct a thorough visual inspection of each room upon completion and mark rooms ready in the designated system.
• Respond to special guest requests promptly and professionally with a friendly, helpful attitude.
• Report maintenance issues, damages, or safety hazards to the Housekeeping Supervisor immediately.
• Maintain uniform and name badge standards at all times while on property.
• Support and uphold Windsor Hospitality’s core values — Growth, Resourcefulness, Integrity, and Teamwork (GRIT) — in every interaction.
• Perform all other duties as assigned by a manager or supervisor.

Skills

Attention to detail

Customer service

Communication

Stamina

Job description

Windsor Hospitality is seeking a dedicated Room Attendant for the Renaissance Asheville, a 278‑room hotel in downtown Asheville, NC. You will clean and service guest rooms daily, restock supplies, and maintain public spaces to Windsor standards.

We offer competitive benefits and a team culture focused on GRIT—Growth, Resourcefulness, Integrity, and Teamwork. If you have the stamina to lift up to 50 lbs and a strong work ethic, join our hospitality family and grow with us.