Guest Room Attendant - Service Excellence

Kohler Co.; Kohler (WI); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

Kohler Co. is seeking a Room Attendant for The American Club in Kohler, WI. This onsite role involves cleaning guest rooms and baths, replenishing supplies, and maintaining room readiness while upholding hotel standards.

Applicants should be detail-oriented, able to follow procedures, and provide friendly guest service. The position offers an hourly wage with tips, and requires basic English proficiency and reliability.

Formación

• High School Diploma is preferred but not required.
• Prior hotel/lodging experience is preferred but not required (level I).
• Candidate must speak, write, and/or understand English preferred but not required.
• Must be detail oriented.

Responsabilidades

• Cleaning and sanitation of guest rooms and baths.
• Dust the room and furniture; ensure surfaces are cleaned.
• Replenish guestroom and bath supplies per standards.
• Clean and sanitize bathrooms including mirrors, vanity, sink, toilet, shower, tub, and floors.
• Make beds with clean linen; replace as needed.
• Realign furniture to floor plan and arrange closets and tracks.
• Check hangers, blankets, pillows, and luggage rack; ensure inventory.
• Inspect bathrobes and linens; replace as needed.
• Deliver and retrieve items on loan to guests (e.g., iron, ironing boards).
• Ensure security and privacy of guests; respond to requests and complaints.
• Be familiar with hotel services and local attractions to answer inquiries.
• Maintain cleanliness and organization of assigned work areas.
• Attend to guest calls and requests; follow SOPs.
• Strive for guest satisfaction scores; update room status on sheets.
• Return and restock cart at end of shift.
• Adhere to uniform and grooming standards.

Conocimientos

Detail oriented

Educación

High School Diploma

Descripción del empleo

Kohler Co. is seeking a Room Attendant for The American Club in Kohler, WI. This onsite role involves cleaning guest rooms and baths, replenishing supplies, and maintaining room readiness while upholding hotel standards.

Applicants should be detail-oriented, able to follow procedures, and provide friendly guest service. The position offers an hourly wage with tips, and requires basic English proficiency and reliability.