Guest Room Attendant

Crescent Hotels & Resorts; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Room Attendant to clean and stock guest rooms to high standards and assist with maintaining a welcoming hotel environment in the Phoenix area.

You will be responsible for trimming back heavy loads, replenishing amenities, and ensuring rooms are ready for guest occupancy while cooperating with the housekeeping team and reporting to the Executive Housekeeper.

Qualifications

• Must be able to communicate in English.
• Self-motivated with a positive, team-oriented attitude.
• Maintain a professional appearance at all times.
• Need good guest-facing communication.
• Willing to pitch in and help coworkers.
• Knowledge of cleaning chemicals and equipment usage.
• Ability to push/pull equipment up to 100 lbs.
• Overhead reaching for cleaning tasks.

Responsibilities

• Clean and stock guest rooms to Crescent's cleanliness standards.
• Strip and change bed linens; handle bedding and linens up to weight limits.
• Dust furniture, pictures, shelves, and fixtures.
• Vacuum rooms and empty trash.
• Restock amenities and supplies in rooms.
• Handle room keys and ensure room is ready for guests.
• Attend to attendance and be available on schedule.
• Perform other duties as assigned.

Skills

English communication

Team player

Guest communication

Professional appearance

Self-motivation

Cleaning chemicals

Cleaning equipment

Heavy lifting

Overhead reaching

Tools

Housekeeping equipment

Job description

For some, traveling and being away is fun; however, many travelers miss being home. Out Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay.

Position: Guest Room Attendant

JOB OVERVIEW

To clean and stock guest rooms to ensure Crescent's high standards of cleanliness.

REPORTS TO

Executive Housekeeper

ESSENTIAL JOB FUNCTIONS

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Adhere to cleaning procedures and instructions for use of cleaning agents.
3. Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
4. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
5. Push and pull vacuum throughout entire room and empty trash.
6. Replenish amenities, linens, and supplies in guest room.
7. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to push and/or pull equipment weighing up to 100 lbs. Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Qualifications

Experience

Experience in residential, hotel, or commercial settings is a plus. (preferred) 1 - 3 years: Prior housekeeping, janitorial, or cleaning experience preferred. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.