Guest Room Attendant

The Crescent Hotels Group; Phoenix (AZ); On-site; USD 18,000 - 21,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Room Attendant for AC Hotel Phoenix. You will clean and stock guest rooms to ensure high cleanliness standards and assist with related housekeeping duties. The role requires a team player with attention to safety and guest comfort.

Responsibilities include bed making, dusting, vacuuming, replenishing supplies, and handling room keys with care. This position emphasizes reliability and adherence to hotel procedures.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Willing to help coworkers and be a team player.
• Knowledge of cleaning agents and operation of cleaning equipment.
• Ability to push/pull equipment weighing up to 100 lbs.

Responsibilities

• Clean and stock guest rooms to Crescent’s standards.
• Strip and make beds; change bed linens.
• Dust furniture, ledges, and shelves; wipe surfaces.
• Vacuum rooms and empty trash; replenish amenities.
• Sign for keys, retrieve and restock carts; inspect room.

Skills

English communication

Team player

Cleaning chemicals

Cleaning equipment operation

Manual handling 100 lbs

Tools

Vacuum cleaner

Job description

AC Hotel Phoenix
25100 N 22nd Ln
Phoenix, AZ 85085, USA

Description

For some, traveling and being away is fun; however, many travelers miss being home. Out Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay.

JOB OVERVIEW: To clean and stock guest rooms to ensure Crescent’s high standards of cleanliness.

ESSENTIAL JOB FUNCTIONS:

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Adhere to cleaning procedures and instructions for use of cleaning agents.
• Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull vacuum throughout entire room and empty trash.
• Replenish amenities, linens, and supplies in guest room.
• Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to push and/or pull equipment weighing up to 100 lbs. Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Qualifications

Experience

Required

1-3 years:

1-3 years:

Prior housekeeping, janitorial, or cleaning experience preferred.

Preferred

Experience in residential, hotel, or commercial settings is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.