Assistant Housekeeping Manager

The Crescent Hotels Group; Evanston (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Crescent Hotels Group in Evanston, IL is seeking a hands-on Housekeeping Supervisor to lead room attendants, housepersons and inspectors. You will organize daily operations, monitor quality, and ensure Crescent standards of cleanliness and guest service are met.

Responsibilities include interviewing, hiring and training staff, managing schedules and payroll records, maintaining department budgets and inspection scores, and communicating clearly with team members.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Team player and able to assist coworkers.
• Ability to lift up to 100 lbs and move equipment.

Responsibilities

• Oversee staff of room attendants, housepersons, and inspectors, conducting daily and monthly meetings to ensure standards are met.
• Interview, hire, train, evaluate staff; resolve issues and discipline when appropriate.
• Arrange staff schedules based on occupancy and projects; submit payroll records and adjust for purchased rooms, extra cleanup, and other charges.
• Maintain and review budgeting/forecasting for department expenses and inspection scores.
• Provide clear verbal and written direction to staff.
• Ensure regular attendance and availability to work.
• Perform other duties as assigned.

Skills

English communication

Team leadership

Staff training

Flexibility

Physical endurance

Job description

Description

JOB OVERVIEW: To insure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client/guest expectations and Crescent standards of product and service.

ESSENTIAL JOB FUNCTIONS:

1. 1. Oversees staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.
2. 2. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
3. 3. Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
4. 4. Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
5. 5. Communicate both verbally and in writing to provide clear direction to staff.
6. 6. Comply with attendance rules and be available to work on a regular basis.
7. 7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with Crescent job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete Crescent individual tasks if situation demands.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts