Guest Room Attendant

PENN Entertainment, Inc.; Northern (KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Benefits Insurance package

Referral Bonus Program

Hotel discounts

Education reimbursement program

Career development opportunities

Job summary

Ameristar Casino Resort Spa is hiring for a hotel housekeeping role. You will clean guest rooms, public areas, and associated spaces to high standards, ensuring safety and efficiency. Prospective team members should be physically capable, reliable, and comfortable assisting guests with requests.

Position offers competitive total rewards, benefits from day one, referral bonuses, and opportunities for career development. 18+ eligible; certain positions require age 21+.

Qualifications

• Must be physically strong, honest, self-motivated, dependable, and able to work alone.
• Effective English communication with guests.
• Ability to inspect and maintain areas.
• Proficient with cleaning equipment.
• Willingness to learn and follow directions.

Responsibilities

• Clean hotel rooms, hallways, linen rooms, team members, and storage areas, efficiently per SOPs.
• Maintain and clean all equipment used during a shift.
• Document duties performed and report hazards or maintenance deficiencies.
• Abide by all security/safety measures.
• Greet guests with proper salutation and pleasant expression.
• Respond to guest requests quickly and efficiently.
• Report deficiencies to PBX/Supervisor and ensure completion.
• Provide information about property events and promotions.
• Perform other duties as assigned by management.

Skills

Physical stamina

Attention to detail

Customer service

Teamwork

English communication

Tools

Vacuum cleaner

Cleaning supplies

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets
• 100%Colorado Gaming License reimbursement after90days of employment
• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

• Cleans hotel rooms, hallways, linen rooms, team members, and storage areas, as directed in an efficient and timely manner in accordance with established SOP’s.
• Is responsible for maintaining and cleaning all equipment used throughout the course of a shift, in accordance with established SOP’s.
• Maintains proper documentation of all duties accomplished during a working shift, as directed. Reports all safety hazards or maintenance deficiencies for proper handling.
• Abides by all security/safety measures.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Performs all duties in a quiet and orderly manner.
• Responds to any/all guest requests quickly and efficiently.
• Reports room and hall deficiencies to PBX/Supervisor and follows up on completion.
• Provides accurate information of property along with property events and promotions.
• Performs other duties as assigned by management.

Requirements

• Must be physically strong, honest, self-motivated, dependable, and able to work alone, willing to learn, eagerly follows directions, and always clean and neat in appearance.
• Must be able to communicate effectively to hotel guests, announcing arrival at door, and comprehending special requests from guests.
• Ability to inspect and maintain areas for which responsible.
• Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies and safety equipment.
• Ability to clean as directed at an acceptable performance rate.
• Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards or questions; if unable to speak or understand English, prior experience as a guest room attendant required
• Willingness to learn and follow directions.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented