Guest Room Attendant

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 15,000 - 18,000; Full time

Job summary

PENN Entertainment, Inc. in Lake Charles, LA is seeking a hotel room attendant to clean guest rooms, hallways, and public areas according to our standards. You will maintain equipment, follow safety procedures, and protect guest confidentiality.

No heavy experience required beyond six months; we value reliability, willingness to learn, and the ability to communicate basic English. This full-time role offers competitive benefits and opportunities for growth within a dynamic hospitality team.

Qualifications

• Six (6) months of previous cleaning experience preferred.
• High School Diploma or equivalent preferred, but not required.
• Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be able to operate cleaning equipment (vacuum, mop, broom).
• Ability to communicate in English on matters of mutual concern.

Responsibilities

• Cleans hotel rooms, hallways, linen rooms, and storage areas as directed.
• Maintains and cleans all equipment used throughout the shift.
• Maintains proper documentation of duties accomplished during a shift.
• Reports safety hazards or maintenance deficiencies.
• Abides by all security measures.
• Greets guests with proper salutation and pleasant expression.
• Assists guests with issues within authority to provide satisfaction.
• Performs duties in a quiet and orderly manner.
• Assists the house person with department projects as needed.
• Maintains confidentiality in all company matters.

Skills

Cleaning

Attention to detail

Confidentiality

Education

High School Diploma or equivalent

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.
• Maintains and cleans all equipment used throughout the course of a shift, as directed.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Reports all safety hazards or maintenance deficiencies for proper handling.
• Abides by all security measures.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.
• Performs all duties in a quiet and orderly manner.
• Assists the house person with department projects, as needed.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent preferred, but not required.
• Six (6) months of previous cleaning experience preferred.
• Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
• Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards, or questions; if unable to speak or understand English, prior experience as a guest room attendant required.