Guest Room Attendant

Essex Hotel Management; City of Rochester (NY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is seeking a driven Guest Room Attendant to join our housekeeping team. You will ensure that guest rooms are clean, comfortable, and inviting, supporting high standards of cleanliness and presentation throughout the hotel.

Responsibilities include cleaning rooms, changing linens, restocking amenities, reporting maintenance issues, and assisting guests with requests in a friendly, professional manner.

Qualifications

• High school diploma or equivalent.
• Experience in housekeeping or related field preferred.
• Strong attention to detail and ability to work independently.
• Excellent communication and customer service skills.
• Ability to lift and carry up to 25 pounds.
• Flexibility to work weekends and holidays.

Responsibilities

• Clean and maintain guest rooms to the highest standards of cleanliness and presentation.
• Change linens, make beds, and restock amenities as needed.
• Vacuum, dust, and sanitize all surfaces in guest rooms.
• Report maintenance issues to appropriate department.
• Respond to guest requests and inquiries in a timely and professional manner.
• Maintain a positive and friendly attitude at all times.
• Follow safety and sanitation procedures to ensure a safe and healthy work environment.

Skills

Attention to detail

Customer service

Communication

Flexibility

Education

High school diploma

Job description

Description

Weekends and holidays are required.

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Room Attendant.

As a Guest Room Attendant, you will be responsible for ensuring that our guests' rooms are clean, comfortable, and inviting. You will work closely with our housekeeping team to maintain high standards of cleanliness and presentation throughout the hotel.

Responsibilities

• Clean and maintain guest rooms to the highest standards of cleanliness and presentation
• Change linens, make beds, and restock amenities as needed
• Vacuum, dust, and sanitize all surfaces in guest rooms
• Report any maintenance issues or damage to the appropriate department
• Respond to guest requests and inquiries in a timely and professional manner
• Maintain a positive and friendly attitude at all times
• Follow all safety and sanitation procedures to ensure a safe and healthy work environment

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent
• Previous experience in housekeeping or a related field preferred
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Ability to lift and carry up to 25 pounds
• Flexibility to work weekends and holidays