Guest Room Attendant

ATMA Hotel Group; Chapel Hill (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality group is seeking a Guest Room Attendant to ensure cleanliness and guest satisfaction. The role involves maintaining guest rooms, addressing guest concerns, and adhering to company standards. Ideal candidates will have prior experience, attention to detail, and a passion for excellent service.

Qualifications

• At least 1 year of room attendant experience.
• Ability to lift up to 50 pounds.

Responsibilities

• Clean all assigned guest rooms according to standards.
• Report maintenance issues immediately.
• Handle guest items left in rooms appropriately.

Skills

Attention to detail

Customer service

Teamwork

Job description

6 days ago Be among the first 25 applicants

Job Title: Guest Room Attendant

Reports to: Housekeeping Manager

Job Purpose

To oversee and coordinate all third shift front desk operations and audit functions, complete all end of day computer requirements, and ensure all financial transactions for the day are verified and are in balance.

Responsibilities

1. Consistently offer professional, friendly, and engaging service to guests.
2. Sign in and out master keys daily.
3. Clean all assigned guest rooms according to company and brand standards.
4. Keep housekeeping cart and storage areas neat and clean.
5. Ensure housekeeping cart is stocked with guest supplies and linen.
6. Report maintenance issues and equipment malfunctions immediately.
7. Handle guest items left in rooms appropriately and report discrepancies.
8. Remove room service trays and dirty dishes promptly.
9. Follow safety and sanitation policies.
10. Attend to guest requests courteously and promptly.
11. Complete other duties as assigned by the Director of Housekeeping.

Guest Relations

Be proactive in addressing guest concerns, approachable, and responsive. Anticipate needs of large or high-profile guests to deliver flawless service.

Team Interaction

Foster mutual respect and effective communication within the team. Respond promptly to management and maintain professionalism.

Company/Brand Policies & Procedures

Adhere to brand standards, promote brand culture, and follow safety policies to ensure a safe working environment.

Qualifications

• At least 1 year of room attendant experience in a similar-sized property.
• Attention to detail, speed, and accuracy in job functions.
• Ability to stand, walk, push, pull, and lift up to 50 pounds.
• Professional handling of guest complaints.
• Effective teamwork and flexibility to work weekends, holidays, and late nights.
• Maintain a professional appearance and a passion for excellent customer service.