Guest Relations Team Member

Indianapolis Zoo; Indianapolis (IN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Free admission for employees

Complimentary Zoo passes

Discounts to downtown culture venues

Complimentary parking downtown events

FUN working environment

Job summary

The Indianapolis Zoo is seeking part-time Guest Relations Team Members to help with parking, rides, and general admission, delivering exemplary customer service to our guests.

Pay rate is $13.00 per hour. This entry-level role offers a friendly, team-driven environment where you’ll contribute to a memorable zoo experience while working in various ticketing and guest-facing areas. Previous customer service is a plus and flexible hours are available (29 hours or less per week).

Qualifications

• Entry-level position; any experience in customer service is a plus.
• Commitment to the Zoo's mission and delivering exemplary guest service.
• Ability to work as part of a cooperative, team-oriented staff and also independently.

Responsibilities

• Work in ticketing areas: ride tickets, parking, and general admission.
• Ensure overall visitor satisfaction and provide friendly guest interactions.
• Engage in sales, register operations, crowd control, grounds maintenance, and occasional attractions duties.
• Suggestive selling to create value for each guest.
• Must enjoy teamwork while being able to work independently.

Job description

Put the FUN back into work and join our Guest Relations Team! From selling tickets for parking, rides, and general admission, to providing exemplary customer service to our guests, our part-time variable hourly (29 hours or less per week) Guest Relations Team Members are essential to our guest's experience.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Though this position is not responsible for animal care, our Guest Relations team is vital to the Zoo's operations. By providing above and beyond customer service, each team member impacts our guest's overall experience. A cooperative and team-oriented personality, along with a friendly and courteous attitude is highly desirable. Though this is an entry level position, any experience working in customer service is a plus! Pay rate for this exciting position is $13.00/ hr.

Responsibilities include, but are not limited to:

• Responsible for working in the following areas- ride ticket booths selling tickets for our attractions and animal feeds, the rental area, collecting parking fees, monitoring butterfly doors in the conservatory, driving the staff shuttle, being an attendant/ greeter at the Shark Touch Tank, Dolphin presentation greeter, South Lot, exit cart, and greet for special events.
• Ensures overall visitor satisfaction.
• Performs a wide range of tasks including, but not limited to, sales, register operations, crowd control, grounds maintenance, and possible attractions duties.
• Creates value for each and every guest by suggestive selling.
• Must enjoy working as a team but be able to work independently as well.

Why should you apply?

• Free admission for employees with the option of bringing up to four (4) family members/ friends.
• Complimentary Zoo passes.
• Free admission and discounts to other downtown culture venues such as the Children's Museum, Indiana Beach Amusement Park, Holiday World & Splashin' Safari, and so much more!
• Complimentary parking for downtown events and access to local colleges.
• Unique, FUN working environment. How many people can say they are able to visit a tiger or a red panda on their lunch break?