Guest Relations Staff

Northgate Resorts; Ohio; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Guest Relations Staff to create unforgettable camping experiences for guests. This role involves engaging with visitors, ensuring their needs are met, and providing assistance throughout their stay. You will be the friendly face welcoming guests and helping them navigate the resort while promoting additional services. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is dedicated to delivering exceptional customer service. Join a passionate team committed to making lasting memories for families and enjoy the opportunity to work in a vibrant outdoor setting!

Qualifications

• Customer service experience is preferred with a focus on guest interactions.
• Excellent communication and problem-solving skills are essential for this role.

Responsibilities

• Provide guidance and service options to guests for a memorable experience.
• Handle guest check-ins and assist with inquiries and upselling services.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Basic computer skills

Attention to detail

Ability to multi-task

Positive attitude

Education

High school diploma or equivalent

Tools

POS system

Tablet

Job description

Join to apply for the Guest Relations Staff role at Northgate Resorts

This range is provided by Northgate Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$11.00/hr - $13.00/hr

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a SEASONAL full-time or part-time position and reports to the Guest Relations Supervisor.

Duties & Responsibilities

• Guest Interactions
  • Provide guidance and explain service options to accommodate guest needs
  • Ensure guest reservations are accurate and consistent with company policies
  • Be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
  • Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person
  • Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
  • Enforce park rules, including quiet hours
• Other Essential Duties
  • Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests
  • Understand POS and reservation system and use a tablet to document all notes
  • Communicate with all departments and escalate any issues as necessary
  • Submit work orders to proper departments as needed.
  • Follow the guest recovery service guidelines

Education/Training/Experience

• Customer service experience preferred

Qualifications/Requirements

• Basic computer skills
• Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
• Excellent communication, customer service, and problem-solving skills
• Can handle issues as they arise and take quick action to resolve them personally
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

• Able to lift up to 20 lbs
• Must be able to stand outside in any weather conditions for extended periods
• Must be able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Hospitality