[Hiring] Virtual Guest Relations Assistant for Property Management @Paired

Paired; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A global staffing agency is seeking a remote Virtual Guest Relations Assistant for a serviced accommodation client in the UK. This role involves managing client communications, ensuring smooth operations, and providing excellent customer service. Ideal candidates will possess strong administrative skills, attention to detail, and the ability to thrive in a fast-paced environment.

Benefits

Flexible working

Vibrant and diverse culture

Creative freedom

Focus on personal growth

Qualifications

• Ability to work remotely and manage competing demands.
• Strong written and verbal communication skills.
• Experience in customer service and property management is a plus.

Responsibilities

• Collate reviews and manage client reporting.
• Handle enquiries and ensure timely communication.
• Reconcile payments and manage financial records.

Skills

Strong admin skills

Fluent in English

Strong interpersonal skills

Attention to detail

Organisational skills

Problem-solving

Tools

Microsoft Office

Job description

May 19, 2025 - Paired is hiring a remote Virtual Guest Relations Assistant for Property Management. Location: UK.

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Our client is a serviced accommodation agency offering tailor-made housing solutions in the UK. They are looking for a talented Guest Relations Assistant who thrives on responsibility, champions clear communication, and knows how to keep things running like clockwork.

Key Tasks

• Collate reviews for our business from landlords & guests
• Manage client-based reporting, ensuring each client file is up to date with all the necessary information.
• Ensure receipt of guest & landlord videos. Ensure opt-ins to guest & landlord t’s and c’s.
• Upload new houses to our database
• Upload enquiries to our system
• Handle enquiries from receipt through to offering out
• Update and circulate weekly reporting
• Be the gatekeeper for our business WhatsApp / email inbox – ensuring all communications are followed up on
• Financial reconciliations – reconcile payments to invoices
• Ad hoc projects

Requirements

Essential

- Ability to work remotely

- Strong admin skills, both written & verbal

- Fluent in English

- Strong interpersonal skills, particularly telephone manner

- Proficient in Microsoft office with strong IT skills

- Excellent attention to detail + negotiation skills

- Excellent organisational & time management skills

- Ability to prioritise workload and manage competing demands in a fast-paced environment

- Ability to work proactively, show initiative and work as part of a team

- Ability to juggle many balls.

- Ability to problem solve and deal with difficult situations + customers

Nice to have

· Experience of working in a commercial environment

· Experience of delivering excellent customer service

· Experience of working in property / short-term rentals

Must have

- High speed internet

- Microsoft office + computer

Benefits

• Flexible working (remote with the team in the UK)
• A vibrant, diverse, and collaborative creative culture
• Creative freedom and space to make your mark
• A culture that values empathy, feedback, and personal growth

About the company

Paired serves as your bridge to global career possibilities. We're dedicated to connecting you with esteemed US companies and offering remote work options. Your journey to a thriving international career starts here.