Guest Relations Representative

sentara; South Boston (VA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time Off

Parental Leave

Disability plans

Life Insurance

401k match

Tuition Assistance

Student Debt Paydown

Pet Insurance

Legal Resources

Annual Bonus

Job summary

Sentara Halifax Regional Hospital is hiring a Guest Relations Representative to serve as a liaison between patients, families, visitors and the medical team. You will foster a welcoming, caring environment and address concerns to ensure a smooth and comfortable patient experience.

The role includes cross-training on the switchboard, a rotating shift schedule, and a minimum 8 hours per week, with opportunities for additional hours and shift differentials based on needs.

Qualifications

• High School Grad or Equivalent (Required).
• Customer service experience required (1 year).
• No specific certification or licensure requirements.

Responsibilities

• Act as liaison between patients, families, visitors and hospital staff to ensure a smooth, reassuring experience.
• Provide a welcoming and genuine environment and address concerns promptly.
• Cross-train on the switchboard and handle transitioning duties as needed.
• Support rotating shift schedule with minimum 8 hours per week.

Skills

Customer service

Education

High School Grad or Equivalent

Job description

City/State

South Boston, VA

Work Shift

Rotating

Overview

Sentara Halifax Regional Hospital is hiring a Guest Relations Representative

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Will also cross train on the switchboard.

Flexi schedule - will be asked to work varying shifts on rotating days and hours (days, evenings, nights). Minimum 8 hours per week.

Education

High School Grad or Equivalent (Required)

Certification/Licensure

No specific certification or licensure requirements

Experience

Customer Service Experience - 1 year (Required)

Talroo - Allied Health, customer service, guest services, concierge, front desk

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.