Guest Relations (PRN)

Ivinson; Laramie (WY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Tuition reimbursement

Job summary

Ivinson Memorial Hospital in Laramie, Wyoming is seeking a cheerful front desk associate to greet visitors, answer questions, and escort them as needed. You will also support the Pine Cone Gift Shop, sort and deliver mail, and provide clerical help across departments.

Competitive rewards include medical, dental, and vision coverage, retirement plans, paid time off, and tuition reimbursement. High school diploma preferred; customer service and healthcare experience are a plus.

Qualifications

• Customer service experience required.
• Previous experience in a health care facility preferred.
• Excellent customer service skills including friendliness, tact, empathy and professionalism.

Responsibilities

• Greets everyone as they enter the hospital, provides information, and escorts them to their destination.
• Assists in the daily operations of the Pine Cone Gift Shop.
• Receives, sorts, and delivers mail and special packages.
• Provides clerical support to other departments as requested.
• Supports volunteers in guest relations activities at hospital entrances.
• Other duties as assigned.

Skills

Customer service

Effective communication

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity. We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust.

Base salary starts at $14.30/hr.

• Greets everyone as they enter the hospital, provides information, and escorts them to their destination.
• Assists in the daily operations of the Pine Cone Gift Shop.
• Receives, sorts, and delivers mail and special packages.
• Provides clerical support to other departments as requested.
• Supports volunteers in guest relations activities at hospital entrances.
• Other duties as assigned.
• High School diploma or equivalent preferred.

E X P E R I E N C E

• Customer service experience required.
• Previous experience in a health care facility preferred.

C R E D E N T I A L S

• N/A
• Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
• Strong working knowledge of all Microsoft Office applications preferred.
• Ability to effectively communicate with staff, managers and the general public verbally and in writing.
• Excellent organization and time management skills and ability to establish priorities effectively.
• Possess exceptional problem solving skills.
• Ability to work effectively without immediate supervision.
• Ability to learn new computer software programs.
• Ability to recognize and protect confidential information.
• Demonstrate ethical and legal accountability for the position.

At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That's why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care.

Our competitive and comprehensive total rewards package includes:

For benefits eligible employees:

• Medical, dental, and vision insurance
• Paid time off: take the time you need to recharge
• Retirement plans, including 403(b) matching
• Employer-paid life and long-term disability insurance: Peace of mind for you and your family

For all employees:

• Yearly work anniversary pay increases
• Education Reimbursement; up to $5,000 annually
• Retirement plan participation
• Free certification classes: enhance your skills at no cost to you
• Health and Wellness discounts at local gyms
• Discounts at select mobile networks, local vendors, and Elitch Gardens
• Mental Health: 6 free confidential, in-person counseling sessions offered by Pathways annually
• Financial Counseling: free services through WellCents to help you take control of your financial journey
• Legal assistance and will preparation services
• Student Loan Forgiveness: Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program

Please use this link for more information regarding our rewards package and benefits: Benefits Guide .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.