Guest Relations-Customer Service

Crossroads Pet Resort; Stanton (CA); On-site; USD 22,041 - 27,552; Full time

Job summary

A pet care facility in Stanton, California is seeking a Guest Relations-Customer Service representative. The role involves welcoming guests and their pets, managing phone inquiries, and utilizing proprietary software for check-ins. Ideal candidates are energetic animal lovers dedicated to providing excellent service. Compensation ranges from $16 to $20 per hour, and the organization values team players excited about change and opportunities for growth.

Qualifications

• Experience in customer service, especially in pet care environments.
• Ability to handle dogs and cats comfortably.
• Strong communication skills for client interactions.

Responsibilities

• Welcome guests and their pets to the facility.
• Answer phone calls and respond to inquiries.
• Check pets in and out of the software system.
• Conduct tours of the facility and collect payments.

Skills

Customer service

Animal handling

Communication

Data entry

Tools

Proprietary software

Job description

Future Opening: Guest Relations-Customer Service

General Customer Service: Welcoming guests (and their pets) to the facility. Client Call-backs: prompt attention to answering busy phones and email; responding to pet care/boarding service inquiries and selling products and services; handling dogs (and cats), general office work - data entry, filing, scanning, ordering.

Specialty Service: Checking pets in and out of proprietary software system, engaging clients and handling their pets, conducting tours of the facility, invoicing for services and collecting payments, maintain inventory of resale items - assist with orders.

Compensation: $16.00 - $20.00 per hour

About Crossroads Pet Resort

Hi. I’m Dan Tambourine, President and owner of Crossroads Pet Resort, Inc. I have been in the pet industry for as long as I can remember. Animals are my passion and I have always been committed to their care. But this is an “About Us” page, not About me.

We have been at our current location since 1996 and since that time, we have worked hard to hire the best staff to provide the best pet care and dog training available in Orange and Los Angeles counties. We have industry expertise that few can match.

Crossroads’ philosophy is all about providing the highest quality of care and loving attention to dogs in our care. We have a great reputation for doing just that! We are a group of energetic and motivated people who love what we do and are looking for other like-minded, high-quality people to join our team. We offer exciting opportunities that will challenge your abilities, expand your skills and reward your contributions.

We look for employees who are:

• Energetic animal lovers.
• Committed to life long learning.
• Dedicated to integrity and honesty.
• “Can-do” optimists who make things happen.
• Excited about change and opportunities to advance. Team players who go the extra mile for themselves, the pets, their team, and our community.

What We Do

We’re a privately-owned and operated pet care facility focused on a single mission: To be THE name in pet dog training, boarding, grooming, and doggie daycare in Southern California as a result of our honest business dealings with clients and employees, reliable and quality service with a commitment to cleanliness and order, courteous and knowledgeable staff, and a reputation for “caring deeply” about the animals in our care and the people who love them. To recognize that our commodities are boarding and training, but our products are peace of mind and successful human/pet relationships.

Every day we get to do a job we love and contribute to helping pets and their owners. From providing inspiration to dog parents who need it; helping customers learn how to change the course of their relationship with their dogs without force; educating the dog owner how to speak “dog”, – improving the relationship between dog and owner is the goal for us. It’s why we do what we do. We know that our work can change and enrich the lives of pets and their owners . We work together to create “raves” for our clients. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.

I was referred to this position by a current employee