Guest Relations Associate

Children's Hospital Colorado; Aurora (CO); On-site; USD 25,154 - 37,746; Full time

Benefits offered by this job

Annual bonus program

Education benefit

Total Rewards package

Job summary

Children's Hospital Colorado is seeking a Guest Relations Associate to manage check-in, health screening, and visitor authentication for CHCO facilities. You will greet guests, verify status in the Visitor Management System, issue badges, and direct visitors appropriately, all while maintaining professional service.

The role operates Monday to Friday, 7:30 a.m. to 4:00 p.m., with occasional weekends or holidays as needed.

Qualifications

• One year of administrative/clerical experience in a customer service environment.

Responsibilities

• Greet patients, families and visitors and manage check-in and health screening processes.
• Verify visitor status and badges using the Visitor Management System and Epic.
• Provide welcoming, professional service and support the Visitor Management Program.
• Enforce hospital visitor policies and initiate patient registration when applicable.
• De-escalate challenging situations and maintain infection control protocols.

Skills

Customer service experience

Education

High School diploma or GED

Job description

Job Overview

Summary

The Guest Relations Associate provides exceptional customer service to patients, families, and visitors by managing check-in and health screening processes at Children's Hospital Colorado (CHCO) facilities. This role ensures all visitors are pre-approved, properly badged, and directed to the correct location. Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, checking authorization in Epic, de-escalating challenging interactions, and supporting the smooth, professional operation of the Visitor Management Program with minimal supervision.

Shift

CSH Visitor Management

Monday - Friday

07:30 a.m. - 16:00 p.m.

Occasional weekend or holidays may be required.

Duties & Responsibilities

• Conducts mandatory health screenings for all visitors and records results in the Visitor Management System before allowing entry.
• Verifies visitor status and issues badges using the Visitor Management System.
• Serves as a welcoming representative of CHCO, delivering high-quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
• Enforces hospital visitor policies; confirms authorized visitors in Epic and initiates the patient registration process when applicable.
• De-escalates challenging situations involving patients, families, or visitors and maintains a safe environment by following infection control protocols and keeping assigned areas clean.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Area of Study
  • Not Applicable
• Experience
  • One year of administrative/clerical experience in a customer service environment.
• Equivalency
  • Additional education may substitute for additional experience above required level.
• Licenses & Certifications
  • None
• Additional Requirements
  • Not Applicable
• Competency
  • None

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $18.26 to $27.40

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.