Guest Relations

Avalon Senior Living; Indianapolis (IN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

On-Demand Pay

401(k)

Growth opportunities

Supportive work environment

Health, dental, vision and voluntary

Job summary

Avalon Senior Living in Indianapolis is seeking a compassionate Guest Relations team member to greet visitors, assist residents, and direct callers. This on-site role focuses on first impressions, building relationships with residents, families, and vendors, and ensuring exceptional customer service in a senior living community.

The position is PRN with daytime and evening shifts. A minimum of two years in a similar role is required, along with proficiency in basic computer applications.

Qualifications

• Minimum of two (2) years of experience in a similar role, preferably in senior living or healthcare.
• Enthusiasm and a positive attitude.
• Ability to juggle multiple priorities.
• Maintain confidentiality and professionalism, positive leadership.
• Good interpersonal skills and sound judgment.

Responsibilities

• Greet residents, families, new employees, and vendors upon entrance.
• Be the point of reference for residents and families needing assistance.
• Monitor visitor access and report concerns to the Executive Director.
• Maintain first-impression standards in the entryway and common areas.
• Support the team in meeting resident needs and prepare tour folders.
• Answer calls, assess needs, forward to appropriate personnel, ensure needs are met.
• Perform administrative and clerical duties as necessary.

Skills

Guest relations

Communication

Multitasking

Professionalism

Microsoft Office

Job description

Position: Guest Relations - Avalon Senior Living

Schedule:PRN, days andevenings

Location:Indianapolis, IN 46237

At Avalon Senior Living we are committed to providing compassionate, high-quality care that enriches the lives of our residents. Our team creates a welcoming environment where residents feel at home, supported, and valued. Join us and make a difference in the lives of seniors every day!

We are seeking a dedicated and compassionate Guest Relations to join our team. Guest Relations is responsible for greeting and assisting all visitors and residents in the community, answering incoming calls and directing callers to appropriate personnel. Guest Relations is committed to building ongoing relationships with residents, families, and vendors, fostering positive communication, and ensuring ongoing customer satisfaction. If you are detail-oriented, committed to excellence, and passionate about making a difference in the lives of others, we encourage you to apply!

• Welcome residents, families, new employees, and vendors upon entrance
• Act as the point of reference for residents and families who need assistance or information
• Monitor visitor access and immediately report any concerns to the Executive Director
• Ensure first-impression standards for residents and visitors in the entryway and common areas
• Participates in and support the team in meeting resident needs
• Prepare tour folders for prospects and walk-in tours
• Perform administrative and clerical duties as necessary
• Answer calls, assess callers' needs, forward calls to the appropriate personnel; assist to ensure customer needs are met appropriately and quickly

Work Experience Requirements:

• Minimum of two (2) years of experience in a similar role, preferably in a senior living or healthcare setting
• Enthusiasm and a positive attitude
• Ability to juggle multiple priorities
• Work independently, maintain confidentiality and professionalism, and be a positive leader
• Demonstrate practical interpersonal skills as well as sound judgment and good decision-making skills
• Maintain good working relationships with residents and co-workers
• Proficiency in basic computer applications (e.g., Microsoft Office)
• Willingness to perform additional duties as assigned

What We Offer:

• We offer On-Demand Pay so you can access wages you’ve already earned between paydays. Perfect for unexpected expenses!
• 401(k) retirement plan (available to both full-time and part-time employees)
• Opportunities for professional growth and development
• A supportive, inclusive work environment where you can make a meaningful impact
• Comprehensive health, dental, vision, and voluntary benefits for eligible full-time employees
• The opportunity to be part of a growing, vibrant company

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time PRN

Location Avalon

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.